Front-End Customer Service Lead — Coach & Front Ops

Fleet Farm; Clintonville (WI); On-site; USD 42,000 - 61,000; Full time

Job summary

Fleet Farm in Clintonville, WI, is seeking a Customer Service Team Lead to oversee Front End operations, including customer service, cashier activities, cart retrieval, and front-end housekeeping.

You will coach and lead a Best in Class service standard, conduct cashier observations, motivate a diverse team, manage the service desk and cash office, handle returns and Buy Online Pick up In Store orders, and promote loyalty programs.

Qualifications

• High School Diploma or GED preferred.
• Able to work a flexible schedule including days, nights, weekends, and holidays.
• 2 years of retail management or supervisory experience preferred.
• Ability to lead, coach, and build relationships in a fast-changing environment.
• Direct and motivate a diverse population of team members.
• Act decisively and implement solutions.
• Multi-task and respond flexibly in quick-changing environments.
• Comfortable communicating and conducting training.

Responsibilities

• Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer service.
• Conduct daily cashier observations to ensure consistency and efficiency of customer service processes.
• Check with Cashiers to address challenges and keep lines moving.
• Manage the customer service desk and cash office operation.
• Conduct cash office activities and improve outside cash handling.
• Assist with service desk activities, including returns, rain checks, tobacco sales, and Buy Online Pick up In Store orders.
• Responsible for customer service supply ordering and inventory.
• Ensure cash register lanes never get more than 3 customers.
• Ensure timely retrieval of shopping carts.
• Maintain restrooms and customer service areas.
• Act as final decision maker on cashier empowerment and lane call inquiries, including coaching and training guidelines.
• Promote Fleet Farm loyalty program, credit card, and other company initiatives.

Skills

Retail leadership

Coaching

Training

Communication

Multi-tasking

Customer service

Education

High School Diploma or GED

Job description

Fleet Farm in Clintonville, WI, is seeking a Customer Service Team Lead to oversee Front End operations, including customer service, cashier activities, cart retrieval, and front-end housekeeping.

You will coach and lead a Best in Class service standard, conduct cashier observations, motivate a diverse team, manage the service desk and cash office, handle returns and Buy Online Pick up In Store orders, and promote loyalty programs.