Customer Service Tax Support

Godshall Recruiting; Spartanburg (SC); On-site; USD 49,594,000 - 54,002,000; Full time

Benefits offered by this job

Retention bonus up to $1,000

Weekly pay

Job summary

Godshall & Godshall Personnel Consultants, Inc. is seeking a contract-based customer service professional to provide tax support and client assistance. The role emphasizes strong communication, data-entry accuracy, and the ability to manage multiple tasks within a busy tax environment.

The position offers retention bonuses up to $1,000, weekly pay, and the potential for ongoing opportunities. Training will cover tax laws, software tools, and administrative processes, with shifts 9am–8pm and

Qualifications

• 1+ years in customer service, preferably call center.
• Strong communication and problem-solving abilities.
• Good computer skills and quick data-entry capability.

Responsibilities

• Provide phone support to staff on tax laws, forms, and tasks.
• Maintain call logs in the Help Desk program.
• Assist with tax preparation and document review.
• Support bank audits and internal reviews as needed.
• Contribute to special projects and ensure timely attendance.

Skills

Customer service

Call center experience

Communication skills

Problem solving

Computer skills

Job description

Salary: $18.00/hour. What is your perfect fit? How important is financial incentive to you in a job? In this role, you have the potential of receiving retention bonuses that could potentially add up to an extra $1,000 throughout the assignment! What are your career goals? Are you looking for a job with the possibility of transitioning to a full-time employee after tax season, especially considering the company's appealing benefits package? We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome!

What your future day will look like:

• Complete comprehensive training program using classroom, online, and software-based methods.
• Provide phone support to branch staff and Supervisors on tax laws, software, forms, and administrative tasks.
• Maintain call logs in the Help Desk program.
• Aid branch personnel in preparing federal and state tax returns.
• Review scanned tax preparation forms from branches for accurate data entry.
• Assist with rejected tax returns.
• Review and validates various tax-related documents (e.g., IRS, State, and Bank Product compliance) using KOFAX, OnBase, and Home Office systems, ensuring compliance with standards.
• Support bank audits and internal random audits, including specific return types and IRS Due Diligence Requirements.
• Help process bank products and disbursements (debit cards, check printing).
• Assist with tax prep collections.
• Contribute to special projects as assigned.
• Regular and punctual attendance is expected!

Benefits Offered:

• Bonuses offered for retention up to $1,000!
• Weekly pay through Godshall

Type: Contract

You will need:

• Must have 1+ years in customer service, preferably in a call center.
• Great communication skills a must!
• Must be available to work any shift 9am - 8pm Monday- Friday.
• Also have flexibility to work two Saturdays a month for 5-7 hours.
• Good computer skills.
• Ability to problem solve.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.