Seasonal Call Center Team Member/Lead

Jackson Hewitt Tax Service Inc.; Anderson (IN); On-site; USD 17,908 - 22,041; Part time

Job summary

A tax service company in Indiana is looking for a Seasonal Call Center Team Member/Lead to assist customers with tax software inquiries and appointments. Responsibilities include managing inbound and outbound communications, troubleshooting issues, and documenting interactions. Candidates should have at least one year of customer service experience, preferably in a call center environment. Training in tax preparation is available for suitable candidates, and the position offers compensation of $13.00 to $16.00 per hour.

Qualifications

• 1+ years of customer service experience, preferably in a call center.
• Willingness to learn tax preparation for candidates without prior experience.
• Experience with chat/email support and multiple systems required.

Responsibilities

• Handle inbound calls, chats, and emails from customers.
• Make outbound calls to confirm client appointments.
• Assist in resolving refund advance program issues.

Skills

Customer service

Call center experience

Tax preparation knowledge

Chat support skills

Education

High school diploma or GED

Job description

Seasonal Call Center Team Member/Lead – Anderson, IN

What You'll Do

• Handle inbound calls, chats, and emails from customers regarding tax software and refund programs.
• Make outbound calls to clients confirming appointments for offices across the region.
• Assist consumers with refund advance programs and troubleshoot account issues.
• Accurately document all customer interactions for trend analysis and quality assurance.
• Maintain high service levels and call quality standards.
• Collaborate with team members and leadership to ensure a positive customer experience.
• Respond to various tax inquiries.
• Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
• Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.

What We're Looking For

• 1+ years of customer service experience (call center preferred).
• Tax preparation experience is preferred; willing to train the right candidate.
• Experience with chat/email support and navigating multiple systems.
• High school diploma or GED required.
• Experience in financial services, bookkeeping, banking, or tax support is a plus.

Compensation: $13.00 - $16.00 per hour.