Customer Service Support Specialist

TEKsystems, Inc.; Tempe (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Service Support Specialist Jr. to provide essential support to clients through benefits administration and technical troubleshooting. This hybrid role involves handling calls, leading virtual meetings, and ensuring compliance with regulations. Perfect for those who excel in customer service and are eager to grow in a tech-focused environment.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO, Vacation, Sick Leave)

Qualifications

• Strong customer service and communication skills.
• Comfort with technical troubleshooting.
• Experience in a fast-paced customer-facing role.

Responsibilities

• Assist clients with benefits administration and technical issues.
• Handle inbound and outbound calls regarding benefits and payroll.
• Lead virtual meetings to assist clients with system updates.

Skills

Customer service

Communication

Technical troubleshooting

Multi-tasking

Education

Bachelor’s degree

Job description

Are you passionate about helping others, solving problems, and making complex processes feel simple? Do you thrive in a fast-paced, tech-forward environment where your communication skills and attention to detail truly shine?

We’re looking for a Service Support Specialist Jr. to join our dynamic team and support clients through critical processes like Open Enrollment and ACA compliance. If you're a natural problem-solver with a customer-first mindset, we want to hear from you!

What You’ll Do

As a Service Support Specialist Jr., you’ll be the voice of support for our clients—guiding them through benefits administration, troubleshooting technical issues, and ensuring their systems are set up for success. Your day-to-day will include:

• Handling inbound and outbound calls (18–20/day) to assist clients with benefits, payroll, and ACA-related questions.
• Leading virtual meetings to walk clients through system updates and configuration changes.
• Troubleshooting issues related to Benefits, Carrier Connections, and ACA filings, and following up until resolution.
• Collaborating with clients, insurance brokers, and internal teams to ensure accurate data transmission and compliance.
• Supporting clients through Open Enrollment and ACA form reviews (1095-C and 1094-C).
• Assisting internal projects and gaining hands-on experience with payroll systems.

What You Bring

We’re looking for someone who’s not just great on the phone—but also organized, tech-savvy, and eager to learn. Here’s what makes a great fit:

Must-Haves:

• Strong customer service and communication skills (written and verbal)
• Ability to multi-task and manage time effectively
• Comfort with technical troubleshooting and learning new software
• Professionalism and a client-first attitude
• Experience in a call center or fast-paced customer-facing role

Bonus Points For:

• Bilingual in Spanish
• Bachelor’s degree
• Experience in benefits, payroll, or consulting
• Familiarity with tools like Adobe Creative Suite, editing software, or coding platforms
• Project management or case management experience

Why You’ll Love It Here

• No note-taking stress – our AI system captures call notes for you!
• Work with a collaborative, supportive team that values your growth.
• Gain exposure to industry-leading platforms and processes.
• Make a real impact by helping clients navigate important milestones.

Ready to Apply?

If you're driven, detail-oriented, and ready to grow your career in a role that blends customer service with technical know-how, we’d love to meet you.

Pay and Benefits

The pay range for this position is $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a hybrid position in Tempe, AZ.

Application Deadline

This position is anticipated to close on Jun 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.