CUSTOMER SERVICE SUPPORT REPRESENTATIVE

Labcorp; North Carolina; Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k)

PTO/FTO

Tuition Reimbursement

Job summary

Labcorp is seeking a remote Customer Service Representative to join our team. The role requires handling inquiries from patients and providers, maintaining lab operation knowledge, and ensuring accurate CRM records in a HIPAA-compliant environment.

The schedule includes weekends and major holidays, with EST hours and a pay range noted. Strong communication and multitasking skills are essential in a fast-paced setting.

Qualifications

• High school diploma or GED equivalent.
• 2 or more years’ experience in a customer service role.
• 1 or more years’ experience working in a contact center/call center environment.

Responsibilities

• Act as a liaison between LabCorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per standard operating procedures.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.

Skills

Customer service

Call center

Multitasking

Computer literacy

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Verint

Salesforce

LIS

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

LabCorp is seeking a remote Customer Service Representative to join our team!

Schedule:

SATURDAY - MONDAY AND MAJOR HOLIDAYS

630AM - 730PM EASTERN STANDARD TIME

Job Duties/Responsibilities

• Act as a liaison between LabCorp, customers, and patients.

• Maintain understanding of lab operations across departments.

• Resolve routine requests using internal systems and procedures.

• Communicate professionally with internal and external customers.

• Clarify and confirm customer needs to provide solutions.

• Meet productivity, quality, and service standards.

• Identify root causes and help prevent recurring issues.

• Multi-task effectively.

• Research and resolve complex inquiries using databases.

• Review test forms for accuracy and correct discrepancies per standard operating procedures.

• Support initiatives to improve customer satisfaction and performance.

• Maintain accurate records and CRM data in compliance with HIPAA.

• Troubleshoot basic technical issues to minimize disruptions.

• Participate in activities designed to improve customer satisfaction and business performance.

Minimum Qualifications

• High school diploma or GED equivalent
• 2 or more years’ experience in a customer service role
• 1 or more years’ experience working in a contact center/call center environment.

Preferred

• Associate degree
• 1 or more years’ experience with a medical background
• 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.

Additional Job Standards

• Reliable internet with compatible provider (minimum 50 Mbps download speed).
• 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong verbal/written communication with active listening skills.
• Courteous with a strong customer service focus.
• Experience with Laboratory Information Systems
• Organized with effective time management in a multitasking environment.
• Self-motivated and able to learn/apply new processes and systems.
• Strong critical thinking and problem-solving skills.
• Takes ownership to ensure issue resolution.
• Team-oriented with ability to collaborate effectively.
• Flexible and responsive to changing priorities and workloads.
• Maintains professionalism in all customer interactions.
• Knowledge of medical terminology used in a clinical setting

This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.

APPLICATION WINDOW CLOSES: 9/25/2026

Pay Range $17.75/hr - $23.00/hr plus shift differential where applicable

• All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits:

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
• For more detailed information, pleaseclick here (https://careers.labcorp.com/global/en/us-rewards-and-wellness).

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. ([e-mail]) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy).