Customer Service Support Rep

Labcorp; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Job summary

Labcorp is seeking a Specimen Management/Customer Service Support Representative in Troy, MI. You will act as a liaison between Labcorp, customers and patients, handling routine requests via inbound/outbound calls or the Internet and ensuring courteous, knowledgeable service.

Responsibilities include researching issues across databases, notifying clients of results, and supporting medical record management with HIPAA compliance. Must have a HS diploma and 6 months of CS experience.

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service experience.
• Experience in healthcare or lab environment preferred.
• Knowledge of Microsoft Office suite.

Responsibilities

• Act as liaison between Labcorp, customers and patients.
• Resolve routine customer requests via calls or internet.
• Communicate courteously and professionally per protocol.
• Clarify customer requirements and confirm understanding.
• Provide education and information as needed.
• Qualify inbound new customers for Labcorp products/services.
• Research complex issues across multiple databases.
• Notify clients of test results timely and accurately.
• Review forms for accuracy and report discrepancies.
• Support HIPAA-compliant medical record management.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Laboratory Information Systems

Microsoft Office

CRM software

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Specimen Management/Customer Service Support Representative to join our office-based team in Troy, MI.

Work Schedule: Monday - Friday, 10:00am -6:30pm.

Job Responsibilities

• Act a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or GED equivalent
• 6 months or more experience in a customer service role

Preferred Qualifications

• 6 months or more of experience working in a contact center/call center environment
• 6 months or more of experience in the healthcare industry, such as a physician's office or a hospital processing specimens
• 6 months or more of experience with Laboratory Information Systems

Additional Job Standards

• Knowledge of Microsoft Office suite
• Strong verbal and written communication skills and excellent ability to listen and respond
• Courteous with strong customer service orientation
• Flexible with the ability to manage and adapt to changing priorities quickly
• Excellent multitasking abilities required

This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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