Customer Service Support Representative

Laboratory Corporation; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

An innovative company is seeking a Customer Service Support Representative in Houston. This role involves engaging with clients, providing product education, and ensuring a world-class customer experience. Ideal candidates will have a strong customer service orientation, excellent communication skills, and the ability to multitask in a fast-paced environment. Join a team that values growth and development while making a real difference in the healthcare industry. If you are passionate about customer service and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Previous customer service experience is essential.

Responsibilities

• Act as a liaison between Labcorp and customers, resolving inquiries.
• Provide product education and handle customer requests efficiently.

Skills

Customer Service Orientation

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma or GED

Associate’s Degree or Higher

Tools

Microsoft Office Suite

Salesforce.com

Job description

Labcorp is seeking a Customer Service Support Representative to join our team at in Houston, TX. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Work Schedule: 1st shift Tuesday – Saturday from 8:00 a.m. to 5:00 p.m.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Job Responsibilities

• Act as a liaison between Labcorp, the customer base, and clients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Requirements

• High School Diploma or GED equivalent required.
• Associate’s degree or higher is highly desired.
• Previous experience in a customer service role.
• Experience working in a contact center/call center environment is preferred.
• Prior healthcare industry experience, such as a physician's office or a hospital, is a plus.
• Knowledge of Microsoft Office suite is required.
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred.
• Strong verbal and written communication skills and excellent ability to listen and respond.
• Must be courteous with a strong customer service orientation.
• Excellent multitasking abilities required.
• Strong flexibility and the ability to manage and adapt to changing priorities quickly.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

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