Customer Service Support Representative

LHH; Batavia Township (OH); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401K plan

Paid time off

Job summary

LHH Recruitment Solutions is seeking a Customer Service Support Representative in Batavia, Ohio for a contract-to-hire role. The position is hybrid and focuses on delivering outstanding customer experiences through phone and email, handling orders, inquiries, and issue resolution.

You will coordinate with other teams, maintain records, and assist with quotes, documentation, and data entry while building strong customer relationships.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, order processing, call center, or administrative support experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary contact for customer inquiries via phone and email.
• Respond to questions regarding orders, shipping status, product availability, pricing, and account information.
• Research and resolve customer concerns promptly and professionally.
• Coordinate with internal departments to ensure accurate order processing and fulfillment.
• Maintain detailed customer records and update information in company systems.
• Track orders from placement to delivery and communicate status updates.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

LHH Recruitment Solutions is partnering with our client to identify a Customer Service Support Representative for a contract-to-hire opportunity in Batavia, Ohio. This hybrid position is ideal for someone who enjoys helping customers, coordinating information across teams, and ensuring a positive customer experience from start to finish.

This role serves as a key point of contact for customers, providing support through phone, email, and other communication channels while assisting with order management, account inquiries, and issue resolution.

Responsibilities

• Serve as the primary contact for customer inquiries and provide outstanding service through phone and email communication
• Respond to questions regarding orders, shipping status, product availability, pricing, and account information
• Research and resolve customer concerns in a timely and professional manner
• Coordinate with internal departments to ensure accurate order processing and fulfillment
• Maintain detailed customer records and update information within company systems
• Track orders from placement through delivery and communicate status updates as needed
• Assist with quotes, product information requests, and documentation requirements
• Investigate discrepancies, process order updates, and support issue resolution efforts
• Support administrative functions including data entry, reporting, and record maintenance
• Build positive relationships with customers while maintaining a high level of professionalism

Qualifications

• High school diploma or equivalent required
• Previous customer service, order processing, call center, or administrative support experience preferred
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office applications, including Word and Excel
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and a customer-focused mindset

Schedule & Compensation

• First Shift
• $17.00 to $19.00 per hour
• Contract-to-hire opportunity with long-term growth potential

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements