Customer Service Support Associate at Wrap and Sign Shop

Always A Good Sign; Berlin Township (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Free uniforms

Opportunity for advancement

Competitive salary

Paid time off

Job summary

A signage and vehicle wrap company in West Berlin, NJ seeks a motivated Customer Service & Support Associate to ensure seamless operation, provide excellent service, and assist with customer projects. Ideal candidates possess strong communication and organizational skills, along with previous customer service experience. Join a creative team that values individual contributions and supports professional growth.

Qualifications

• Strong verbal and written communication abilities to interact effectively.
• Exceptional attention to detail and ability to manage multiple tasks.
• Previous experience in customer service, retail, or a similar role preferred.
• Comfort with office software and basic payment processing tools.
• Friendly, professional demeanor with a proactive approach.
• Ability to handle a variety of tasks efficiently while maintaining service.

Responsibilities

• Answer phone calls and greet walk-in customers with professionalism.
• Perform detailed vehicle walk-arounds with customers.
• Assist customers with their project needs from consultations to deliveries.
• Provide support across various departments for efficient operations.
• Aid in the maintenance and operation of printers.
• Work with team members to prepare accurate estimates and quotes.
• Keep customers informed of the progress of their orders.
• Handle customer payments securely.
• Respond to customer emails timely and professionally.

Skills

Excellent Communication Skills

Organizational Skills

Customer Service Experience

Tech-Savvy

Positive Attitude

Multitasking

Job description

Benefits

• 401(k) matching
• Free uniforms
• Opportunity for advancement
• Competitive salary
• Paid time off

Job Title

Customer Service & Support Associate

Location

West Berlin, NJ

Company

Always A Good Sign

Position Type

Full-Time

About Us

At Always A Good Sign, we specialize in designing and producing premium signage and vehicle wraps that make a lasting impression. We are currently seeking a motivated and detail-oriented Customer Service & Support Associate to join our collaborative team. If you are passionate about providing exceptional customer service, thrive in a dynamic environment, and enjoy a hands-on role, we want to hear from you.

Role Overview

As a Customer Service & Support Associate, you will play a pivotal role in ensuring the seamless operation of our business, acting as a key point of contact for customers and supporting internal processes. You will be responsible for delivering high-quality service while helping with a variety of tasks that keep our team and projects running smoothly.

Responsibilities

• Customer Interaction: Answer phone calls and greet walk-in customers, providing helpful, professional, and timely responses to inquiries.
• Vehicle Check-Ins & Walk-Arounds: Perform detailed vehicle walk-arounds with customers to capture necessary information for projects, ensuring accuracy and customer satisfaction.
• Project Support: Assist customers with their project needs, from initial consultations to final deliveries, ensuring all requests are addressed promptly.
• Team Collaboration: Provide support across various departments, helping to ensure that daily operations flow efficiently.
• Printer Operation Assistance: Aid in the maintenance and operation of printers to ensure timely production of high-quality signage and wraps.
• Estimate Preparation: Work with team members to prepare accurate estimates and quotes, ensuring clarity and precision for customers.
• Order Notifications: Keep customers informed of the progress of their orders, notifying them when their projects are ready for pickup or completion.
• Payment Processing: Handle customer payments efficiently, using secure methods to process transactions.
• Email Communication: Respond to customer emails in a timely and professional manner, addressing any questions or concerns with care and attention.

Qualifications

• Excellent Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members.
• Organizational Skills: Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Customer Service Experience: Previous experience in customer service, retail, or a similar role is preferred.
• Tech-Savvy: Comfort with office software, email systems, and basic payment processing tools.
• Positive Attitude: A friendly, professional demeanor with a proactive approach to problem-solving and supporting team efforts.
• Multitasking: Ability to handle a variety of tasks and responsibilities efficiently while maintaining a high level of service.

Why Join Us?

At Always A Good Sign, you'll be part of a creative, supportive team that values both individual contributions and collective success. We foster an environment where you can grow professionally, work on diverse projects, and make a tangible impact. Your role will be integral to the smooth operation of our business, and you’ll be appreciated for your hard work and dedication.

How to Apply

If you're ready to join a fast-paced, rewarding role with a team that values both creativity and service excellence, we’d love to hear from you. Please send your resume and a brief cover letter with the subject line “Customer Service & Support Associate Application” to our hiring team.

Always A Good Sign is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.