Customer Service Support 3 Hourly

WEX; United States; Remote; USD 37,000 - 44,000; Full time

Job summary

WEX seeks a Processing/Verification Associate to support the operations team by processing flagged invoices and by making outbound inquiries to verify accuracy and compliance with client standards. You will also handle administrative tasks with the Operations Manager and coordinate daily work under the Verification Team Lead.

This role emphasizes data processing, clear communication, attention to detail, and collaboration in a fast-moving environment.

Qualifications

• Strong data processing.
• Strong communication skills.
• Attention to detail.
• Understanding of transportation documentation.
• Commitment to customer service.
• Organizational skills essential.
• Ability to work in a participative manner in a fast moving team environment.
• Self-starter.

Responsibilities

• Process invoices flagged with issues and verify accuracy.
• Make outbound inquiries against batches and supporting documentation.
• Perform administrative tasks such as data processing and client funding activities.
• Coordinate work under the direction of the Verification Team Lead.
• Verify invoices via phone calls to debtors and via website lookup.
• Note policy exceptions and material issues on each batch of invoices.
• Share and implement best practices within FOF.

Skills

Data processing

Communication

Attention to detail

Transportation docs

Customer service

Organization

Self-starter

Teamwork

Job description

About the Team/Role

The Processing/ Verification Associate supports the operations team two ways. First, by processing incoming invoices that are flagged with issues, and second by making outbound inquiries against batches of invoices and supporting documentation to ensure the invoices are true and correct and that they are meeting client operating standards. They will also do administrative tasks such as data processing and new client funding's and other tasks with the agreement of the Operations Manager. On a daily basis they will be managed and coordinate work at the direction of the Verification Team Lead.

How you'll make an impact

• Ensure the asset quality of the invoices being purchased is up to Credit standards established in the Factoring Group
• Ensure receivables purchased meet the standards set out in the client operating standards.
• Ensure administrative tasks regarding data processing are done accurately and consistent with operations procedures.
• Verify invoices via phone calls to debtors and via website look up where appropriate.
• Ensure new debtors, errors, missing documentation, debtors over credit limit and other issues relating to 'paper' collateral are clearly noted on each batch of invoices.
• Ensure any policy exceptions and material issues identified are actioned and notified to the Verifications Team Leader.
• Ensure that best practice is both shared and implemented within FOF.

Experience you'll bring

• Strong data processing.
• Strong communication skills.
• Attention to detail.
• Understanding of transportation documentation.
• Commitment to customer service.
• Organizational skills essential.
• Ability to work in a participative manner in a fast moving team environment.
• Self-starter.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $17.80 - $21.50