Accounting Operations Manager

WEX; Nashville (TN); On-site; USD 116,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Retirement Savings Plan

Paid Time Off

Tuition Reimbursement

Job summary

WEX is seeking an Accounting Operations Manager to lead the Cash Applications function within the Factoring unit. You will drive strategic plans, optimize payment workflows, and ensure strong audit controls while building high-performing teams.

You will mentor managers, monitor KPIs and SLAs, and collaborate with IT, Collections, Processing, and Underwriting to align operations with business goals. The role emphasizes change management and risk mitigation.

Qualifications

• BS in Business is required.
• 5+ years leading teams in high-volume Cash Applications or Financial Operations (Factoring experience required).
• Strong analytical capability and stakeholder management skills.

Responsibilities

• Develop and execute strategic plans for the Cash Applications department to enhance efficiency, accuracy, and scalability across Factoring operations.
• Establish, monitor, and report on KPIs and SLAs, ensuring alignment with department standards.
• Lead, mentor, and empower team leaders and specialists, fostering growth, accountability, and continuous improvement.
• Serve as the primary escalation point for complex cash allocations and high-value payment disputes.
• Drive process improvements, automation, and system enhancements to streamline cash posting.
• Design and maintain internal control frameworks to support audit requirements and mitigate risk.
• Collaborate cross-functionally with Collections, Processing, Portfolio, Underwriting, and IT for end-to-end alignment.
• Manage workforce planning, budgeting, resource allocation, and performance evaluation.

Skills

Cash Applications

Financial Operations

Leadership

Stakeholder Management

Process Improvement

Education

BS in Business

Tools

Factorsoft

Job description

About the Team/Role

The Accounting Operations Manager provides strategic leadership, operational oversight, and department-wide direction for the Factoring cash application function. Initiates, manages, and oversees projects both within this department and cross-departmentally for WEX Capital. This role is responsible for driving operational performance, optimizing payment processing workflows, ensuring regulatory and audit controls, and leading high-performing teams to meet or exceed business objectives.

How you’ll make an impact

• Develop and execute strategic plans for the Cash Applications department to enhance efficiency, accuracy, and scalability across Factoring operations.


• Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs), ensuring consistent alignment with department standards.


• Lead, mentor, and empower team leaders and specialists, fostering professional growth, accountability, and a continuous improvement mindset.


• Serve as the primary escalation point for complex cash allocations, high-value debtor payment disputes, and critical operational risks.


• Drive continuous process improvement initiatives, automation, and system enhancements to streamline cash posting.


• Design, implement, and maintain internal control frameworks to support audit requirements and mitigate financial risk.


• Collaborate cross-functionally with Collections, Processing, Portfolio, Underwriting, and IT teams to ensure end-to-end operational alignment.


• Manage workforce planning, department budgeting, resource allocation, talent acquisition, and performance evaluation processes.

Experience you’ll bring

• A Bachelor of Science (BS) in Business required.


• Proven track record of 5+ years managing and leading teams within a high-volume Cash Applications or Financial Operations environment (Factoring experience required).


• Strong analytical capability with advanced proficiency in Factorsoft.


• Exceptional communication and stakeholder management skills with the ability to influence senior business leadership.


• Demonstrated ability to drive change management and elevate operational standards while maintaining strong audit compliance.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Pay Range: $116,300.00 - $129,600.00