Customer Service Support

Synectics Inc.; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Synectics Inc. in Kansas is seeking a Customer Service Support 1 - Customer Enabling to assist with order intake, confirmation, processing and fulfillment, and to help create a seamless customer experience.

You will support routine order management activities, communicate status updates, and work with other teams to resolve simple issues; shift is Monday–Friday with typical 8-hour days. This role emphasizes accuracy and collaboration to ensure efficient order flow.

Qualifications

• High school diploma or equivalent is required.
• Two years of related work experience is preferred.

Responsibilities

• Support routine order management activities (order intake, confirmation, processing, and fulfillment).
• Assist in achieving streamlined internal processes for a seamless customer experience.
• Identify potential obstacles in order management and coordinate corrective actions with other teams.
• Update internal stakeholders on order status and issues.
• Generate order-related documents according to established processes.
• Resolve simple administrative issues following defined procedures.
• Assist in confirming credit, contracts, pricing, stock allocation, and transportation availability for orders.
• Follow standard procedures for order status, invoices, and contract balances.

Education

High school diploma or equivalent

Job description

Job Duties

• The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
• In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
• Assist in updating internal stakeholders on order status and any issues.
• Support the generation of order related documents as outlined in established processes.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
• Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

Job Duties

• The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
• In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
• Assist in updating internal stakeholders on order status and any issues.
• Support the generation of order related documents as outlined in established processes.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
• Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Two years of related work experience.
• Shift: Monday- Friday approximately 7-4 each day (total of 8 hours) Can be 6-3 or 8-5 as well

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.