Customer Service Support

MillerKnoll, Inc.; San Francisco (CA); Sur place; USD 36 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical

Prescription Drug

Dental

Vision

Health Savings Account

Dependent Day Care Savings Account

Life Insurance

Disability Insurance

Paid Time Off

Holidays

401(k)

Résumé du poste

MillerKnoll, Inc. is seeking a detail-oriented Customer Service Support to join our team in the San Francisco Bay Area. This role focuses on accurate order processing, exceptional customer service, and maintaining thorough records using DocuWare and MS Office.

The ideal candidate will have a high school diploma or equivalent (Associate degree preferred), strong communication, and the ability to multitask in a fast-paced environment. Competitive compensation and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent required. Associate degree preferred.
• Strong written and verbal communication skills essential.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsabilités

• Answer incoming customer calls and provide prompt, courteous assistance.
• Collect and verify information required for order fulfillment.
• Process and collect outstanding balances from customers.
• Enter order samples and maintain organized records.

Connaissances

Attention to detail

Communication skills

Multitasking

Organizational skills

Formation

High school diploma or equivalent

Associate degree preferred

Outils

Microsoft Office Suite

DocuWare

Description du poste

Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Customer Service Support

Reports To: Customer Service Supervisor

Position Summary:

We are seeking a detail-oriented and proactive Customer Service Support professional to join our team. This role is essential in ensuring smooth order processing and exceptional customer service. The ideal candidate will be responsible for maintaining accurate records and supporting various operational tasks to facilitate efficient order fulfillment and customer interaction.

PRIMARY RESPONSIBILITIES

• Answer incoming customer calls and provide prompt, courteous assistance.
• Collect and verify outstanding information required for order fulfillment.
• Complete motor programming charts accurately and efficiently.
• Manage shipping status report and assess applicable sales tax liabilities.
• Process and collect outstanding balances from customers.
• Manage Will Call reports.
• Enter order samples.
• Maintain organized records by scanning and uploading orders into DocuWare.

QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent; Associate degree preferred.
• Previous experience in customer service or administrative support is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with document management systems (e.g., DocuWare).
• Ability to multitask and prioritize in a fast-paced environment.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $26.00 - $29.00.

Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors.

You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability

In addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.

Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.