On Time Delivery Associate

Knoll Inc.; Chicago (IL); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical

Prescription Drug

Dental

Vision

Job summary

MillerKnoll is seeking a detail-oriented specialist to support on-time delivery for high-end furnishings. You will coordinate production, manage change orders, and ensure that client delivery expectations are met through proactive communication with showrooms and freight teams.

Ideal candidates bring 3-5 years in customer service or sales support, familiarity with small domestic manufacturing, and a Bachelor’s degree. You will use MS Office daily in a fast-paced, luxury goods environment.

Qualifications

• 3-5 years of experience in a customer service or sales support position.
• Familiarity with small, domestic manufacturing a plus.
• Experience in MTO luxury goods a plus.
• Bachelor’s degree required.
• Strong client first focus and communication skills.
• Strong technical skills – Microsoft office required.

Responsibilities

• Manage the production process with a client first approach.
• Change, hold, and cancellation order management.
• Date management and production questions/issues (e.g., COM/COL, inspection images).
• Backorder management for Instock product.
• Proactively communicate with Showrooms to meet client expectations.
• Manage orders with a client Requested Delivery Date (RDD) and coordinate with Production/Freight.

Skills

Customer service

Sales support

Communication

Attention to detail

MS Office

Education

Bachelor’s degree

Tools

MS Excel

ERP system

Job description

Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Overview

The On-Time Delivery team is responsible for providing a seamless and unparalleled client experience during the production and order delivery processes. This position works across Showrooms, Production and Freight to elevate the client experience by proactively addressing production concerns and ensuring orders are delivered on time.

Primary Responsibilities

• Manage the production process with a client first approach.
• Change, hold, and cancellation order management
• Date management
• In production questions/issues (i.e. COM/COL, inspection images, etc.)
• Backorder management for Instock product
• Proactively communicate with the Showroom during the production process to ensure client expectations are met.
• Manage all orders with a client Requested Delivery Date (RDD) by:
  • Evaluating the client RDD up-front before the order is released for Production.
  • Working with Production/Freight to determine if the RDD can be met.
  • Communicate to Sales the reasons why an RDD cannot be met.
  • This includes presenting other options available for the client.
  • Ensuring all orders with approved RDDs are then scheduled appropriately to meet the client expectation.
  • Tracking the status of these orders to completion
  • If there are any changes (ECD change, freight etc.), that will impact the RDD.
  • Determine best course of action for the client and communicate the plan to the showroom.
  • Working with Freight and Production to ensure the RDD is met.
• Manage all Priority orders (MTO orders that are late, orders that have multiple ECD changes, top clients, large projects, etc.) by:
  • Proactively monitor Estimated Completion Dates.
  • Determining the best course of action when there is an ECD change and communicate with the showroom, including detailed reasoning for the change, relevant impacts and potential solutions.

Job Requirements

• 3-5 years of experience in a customer service or sales support position
• Familiarity with small, domestic manufacturing a plus
• Experience in MTO luxury goods a plus
• Bachelor’s degree required
• Strong client first focus and communication skills
• Strong technical skills – Microsoft office required

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work.

We’re committed to equal opportunity employment, including veterans and people with disabilities.

We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $55,717.50 - $73,370.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].