Customer Service Representative

Knoll, Inc.; New York (NY); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical

Prescription Drug

Dental

Vision

Health Savings Account

401(k)

Paid Time Off

Job summary

Holly Hunt Enterprises, Inc. in New York’s MillerKnoll showroom is seeking a Customer Service Associate to support order processing, inquiries, and post-delivery service, delivering a high-touch client experience to luxury design clients.

The role reports to Showroom General Manager and requires a Bachelor’s degree and 3+ years in customer service or luxury retail, plus proficiency with Microsoft Office and the ability to lift up to 50 pounds.

Qualifications

• 3+ years of experience in customer service, retail, design, showroom, luxury goods, or a related client-focused environment.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and maintain accuracy.

Responsibilities

• Partner with Sales Associates, Post-Delivery CS teams, and vendor partners to support the accurate processing, tracking, and fulfillment of customer orders.
• Serve as a primary point of contact for customer service inquiries, managing issues through resolution while delivering a high-touch client experience.
• Initiate and coordinate service claims, repairs, replacements, and refunds, collaborating with cross-functional teams to ensure timely resolution.
• Research, troubleshoot, and resolve customer concerns, identifying practical solutions while maintaining strong client relationships.
• Monitor order status and provide proactive updates regarding production timelines, shipment tracking, and delivery schedules.
• Follow up on outstanding balances and support payment collection efforts in accordance with company policies.

Skills

Interpersonal skills

Communication skills

Organizational skills

Detail orientation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Customer Service Associate (Holly Hunt Enterprises, Inc.)

Reports To: Showroom General Manager

Primary Responsibilities

• Partner with Sales Associates, Post-Delivery CS teams, and vendor partners to support the accurate processing, tracking, and fulfillment of customer orders.
• Serve as a primary point of contact for customer service inquiries, managing issues through resolution while delivering a high-touch client experience.
• Initiate and coordinate service claims, repairs, replacements, and refunds, collaborating with cross-functional teams to ensure timely resolution.
• Research, troubleshoot, and resolve customer concerns, identifying practical solutions while maintaining strong client relationships.
• Monitor order status and provide proactive updates regarding production timelines, shipment tracking, and delivery schedules.
• Partner with Post-Delivery CS teams to expedite priority orders and address time-sensitive client needs.
• Follow up on outstanding balances and support payment collection efforts in accordance with company policies.
• Maintain showroom sales tools, samples, catalogs, and collateral to ensure sales teams have current and accurate resources available.
• Answer incoming showroom inquiries and direct clients to the appropriate sales resource.
• Contribute to a collaborative showroom environment by supporting team members and assisting with showroom coverage, client hospitality, and daily operational needs.
• Demonstrate adaptability, professionalism, and sound judgment when managing competing priorities and evolving customer needs.

Minimum Qualifications

• Bachelor's degree or equivalent experience required
• 3+ years of experience in customer service, retail, design, showroom, luxury goods, or a related client-focused environment.
• Strong interpersonal and communication skills, with the ability to build credibility and rapport with clients and internal partners.
• Proven ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Demonstrated problem-solving skills with the ability to navigate complex customer situations and identify effective solutions.
• Strong organizational skills and ability to work independently within established processes and guidelines.
• Professional presence and confidence interacting with high-end clientele and managing sensitive customer concerns.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to lift and move showroom materials and samples, up to 50 pounds as needed.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation

Compensation range for this role is $60,000.00 - $68,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• other special perks reserved for our associates

This organization participates in E-Verify Employment Eligibility Verification.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.