Customer Service Representative

HOLLY HUNT; New York (NY); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Drug Coverage

Dental Insurance

Vision Insurance

Health Savings Account

401(k)

Paid Time Off

Holidays

Disability Insurance

Equity Awards

Job summary

HOLLY HUNT Enterprises, Inc. is seeking a Customer Service Associate to deliver an exceptional client experience and support showroom operations.

You will serve as the liaison between clients, Sales Associates, corporate teams, and vendors, ensuring orders are processed accurately and inquiries resolved promptly. Reporting to the Showroom General Manager, you will manage service claims, provide timely updates, and assist with daily operations, client hospitality, and showroom coverage in a

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of customer service, retail, design, showroom, luxury goods, or related client-focused environment.
• Strong interpersonal and communication skills to build credibility and rapport with clients and internal partners.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

Responsibilities

• Process and track customer orders with accuracy.
• Serve as primary contact for customer inquiries, resolving issues promptly.
• Coordinate service claims, repairs, replacements, and refunds.
• Troubleshoot customer concerns and maintain strong client relationships.
• Provide proactive order status updates and shipping timelines.
• Support showroom operations and collaborate with sales teams.
• Assist with showroom inquiries and guide clients to the right resources.
• Help with showroom coverage and client hospitality.
• Follow policies for outstanding balances and payments.
• Maintain showroom sales tools, samples, catalogs, and collateral.
• Demonstrate adaptability and professional judgment in changing priorities.

Skills

Customer service experience

Interpersonal communication

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Customer Service Associate

HOLLY HUNT Enterprises, Inc.

Reports To: Showroom General Manager

Position Profile

The Customer Service Associate plays a critical role in delivering an exceptional client experience and supporting the successful execution of showroom operations. Serving as a key liaison between clients, Sales Associates, Corporate teams, and vendor partners, this role ensures orders are processed accurately, inquiries are resolved promptly, and issues are managed through completion.

Primary Responsibilities

• Partner with Sales Associates, Post-Delivery CS teams, and vendor partners to support the accurate processing, tracking, and fulfillment of customer orders.
• Serve as a primary point of contact for customer service inquiries, managing issues through resolution while delivering a high-touch client experience.
• Initiate and coordinate service claims, repairs, replacements, and refunds, collaborating with cross-functional teams to ensure timely resolution.
• Research, troubleshoot, and resolve customer concerns, identifying practical solutions while maintaining strong client relationships.
• Monitor order status and provide proactive updates regarding production timelines, shipment tracking, and delivery schedules.
• Partner with Post-Delivery CS teams to expedite priority orders and address time-sensitive client needs.
• Follow up on outstanding balances and support payment collection efforts in accordance with company policies.
• Maintain showroom sales tools, samples, catalogs, and collateral to ensure sales teams have current and accurate resources available.
• Answer incoming showroom inquiries and direct clients to the appropriate sales resource.
• Contribute to a collaborative showroom environment by supporting team members and assisting with showroom coverage, client hospitality, and daily operational needs.
• Demonstrate adaptability, professionalism, and sound judgment when managing competing priorities and evolving customer needs.

Minimum Qualifications

• Bachelor's degree or equivalent experience required
• 3+ years of experience in customer service, retail, design, showroom, luxury goods, or a related client-focused environment.
• Strong interpersonal and communication skills, with the ability to build credibility and rapport with clients and internal partners.
• Proven ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Demonstrated problem-solving skills with the ability to navigate complex customer situations and identify effective solutions.
• Strong organizational skills and ability to work independently within established processes and guidelines.
• Professional presence and confidence interacting with high-end clientele and managing sensitive customer concerns.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to lift and move showroom materials and samples, up to 50 pounds as needed.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $60,000.00 - $68,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].