Customer Engagement Specialist

Imperial Brady; Atlanta (GA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Educational reimbursement

Job summary

Imperial Brady is seeking a Customer Engagement Specialist to bolster the sales team through proactive customer outreach, order processing, and relationship building. You will help identify sales opportunities, manage customer communications, and ensure top-notch white-glove service across core and new customers.

You will support CRM-driven initiatives, pricing alignment, and report generation while coordinating with internal departments to deliver exceptional service and drive growth for

Qualifications

• At least 2 years of Customer Service, Sales Support, or Inside Sales experience.
• Proficiency with CRM software and MS Office Suite (Word, Excel, PowerPoint).
• Attention to detail and strong problem-solving skills.

Responsibilities

• Provide administrative support to the sales team and key customers (orders, quotes, reports).
• Manage customer inventory and back-order notes as needed.
• Serve as liaison between Sales and internal departments; support eCommerce and Live Chat as applicable.
• Support upselling and cross-selling activities and respond promptly to customer inquiries.
• Attend customer meetings or ride-alongs as needed; act as ERP and CRM super user.

Skills

Customer service

Sales support

Inside sales

CRM software

MS Office

Communication

Attention to detail

Organizational skills

Teamwork

E-commerce & Live Chat

Tools

Salesforce

ERP

Job description

Description & Requirements

As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service (\"white glove\" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.

Job Description

As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service (\"white glove\" service) to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.

Responsibilities Include

Sales Support

Provide administrative support to the sales team and key customers through:

• Order & Quote Processing
• Customer Inventory Management (as needed)
• Reviewing/Preparing Reports
• Customer Usage
  • Margin Reports
  • Backorder
  • Open Orders
  • At-Risk Customer
• Identifying Sales Gaps
• Customer Price and Cost Alignment
• Submit Form Requests
• Liaison between Sales and Internal Departments
• Sample Requests
• eCommerce Super User/ Live Chat Agent (where applicable)
• ERP Super User
• Manage/Create Customer Order Guides (as needed)
• Back-Up Support for Customer Solution Specialists

Customer Relationship Management

Support the sales team in developing and nurturing strong, long-term relationships with customers.

• Utilize Salesforce
• Upselling & Cross-Selling Activities
• Immediate Response to Customer Issues
• Attend Customer Meetings or Sales Rep Ride A-longs (as needed)

Engagement Strategies

Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.

• Regular Cadence of Proactive Customer Outreach Activities
• Identify Customer Churn Risk
• New Customer Onboarding

Product Knowledge

Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.

• Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives
• Notify Customers of New Products
• Additional duties or special projects as assigned.

The Ideal Candidate Will Have

• At least 2 years of Customer Service, Sales Support, or Inside Sales experience
• Excellent verbal and written communication skills
• Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
• Keen attention to detail and accuracy in handling data and documentation
• A proactive nature with strong problem-solving skills
• Strong organizational and multitasking abilities
• Ability to work independently and collaboratively
• Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers
• Customer-centric with a focus on delivering exceptional service.
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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