Customer Service Representative

US Diversity Job Search; Glenview (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) Retirement Plan

Job summary

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. The Customer Service Representative will support Sales Consultants with order entry, phone inquiries, and showroom service, focusing on growing sales, profits, and reducing costs.

This role requires accurate data entry, professional communication, and timely processing of orders.

Qualifications

• One-year certificate from college or technical school; or 1–2 years related experience.
• Ability to read, analyze, and interpret business materials and regulations; write reports and procedures.
• Ability to calculate discounts, interest, commissions, and percentages.
• Ability to solve practical problems with concrete variables and follow instructions.
• Knowledge of Windows, Word, Excel; ERP systems; ability to use industry software; PowerPoint helpful.

Responsibilities

• Assist Sales Consultant with order entry and status updates.
• Provide quality customer service to callers and showroom customers.
• Promote add-on sales and seasonal items.
• Maintain updated customer data in the CRM/databases.
• Prepare quotations, bids, and sales materials.
• Assist walk-in customers with professional sales support.
• Complete HR/OSHA training and protect confidentiality.
• Back up front desk during lunch and as needed.

Skills

Communication skills

Written communication

Numerical ability

Problem solving

Reading & interpretation

Education

One-year certificate from college/technical school

Tools

Windows

Word

Excel

ERP systems

PowerPoint

Job description

We are in search of a Customer Service Representative to join our growing team. This role will be responsible for providing customer service to accounts with a focus on growing sales, profits, and building efficiencies that will help reduce overall costs. This position supports the Sales Consultants in entering orders, talking with customers over the phone, online ordering, and processing open orders timely.

Responsibilities

• Provide support to Sales Consultant with order entry, advising on status of orders and data entry to keep customer pricing current. Keep Sales Consultant abreast of customer contacts/issues.
• Provide quality and professional customer service to customers on the phone and in the showroom. Continually promote add-on sales, seasonal items and system selling.
• Work with Sales Consultants to keep data base of customer information current and accurate.
• Support Sales Consultants with letters/correspondence, quotations, bids, proposals and other documentation for mailing, presentation to customers; or preparation of in-services/training, and seminars. Preparing quotations, bids, letters, and presentation materials for sales related activities such as in-services, customer training, etc.
• Provide professional sales assistance and customer service/selling to the walk-in trade, as needed.
• Continual product and policy training in group settings/meetings, on-line, hands on and own personal research and education.
• Back up to Front Desk Coordinator/phone coverage during their lunch daily and as needed.
• Completes HR/OSHA training within guidelines provided.
• Keeping business related issues confidential; Embrace and promote the Mission-Vision-Values.
• Responsible for timely responses and utilization of the communication tools available, such as voice mail, e-mail, etc.; Arrive to work on time and ready to work at the assigned time. Attends, participates and arrives on time to meetings when scheduled.
• Additional duties or special projects as assigned.

The Ideal Candidate Will Have

• One-year certificate from college or technical school; or one- two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge and experience in Windows, Word and Excel, ERP systems and general data entry. Ability to adopt Industry Specific Software efficiently, working knowledge of Power Point a plus.

Compensation & Benefits

The pay range for this role is $22.00-$26.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations.

• medical
• dental
• vision
• life and disability insurance
• flexible spending accounts
• Employee Assistance Programs (EAP)
• 401(k) Retirement and more

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

EEO & Diversity

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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