Customer Service Support

Russell Tobin; North Olmsted (OH); Hybrid; USD 22,041 - 24,411; Part time

Benefits offered by this job

Healthcare coverage (medical, dental, vision)

401(k) retirement savings plan

Employee assistance program

Legal support

Employee discounts with preferred vendors

Job summary

A staffing firm is seeking a detail-oriented Customer Service Support Specialist in North Olmsted, OH, to manage customer inquiries and assist with order processing. The role demands strong communication and multitasking skills, with at least 2 years of experience in customer service or order management. This hybrid position offers a competitive pay rate alongside comprehensive benefits.

Qualifications

• 2+ years of related work experience in customer service, order management, or administrative support.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Accurately process and confirm customer orders.
• Provide customers with order status updates, product details, and delivery information.
• Support routine order management tasks, including documentation and fulfillment coordination.
• Partner with Logistics, Sales, and Supply Chain to ensure timely service.
• Identify and escalate order-related issues.
• Maintain accurate records of customer interactions and transactions.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving abilities

Multitasking

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Job description

Customer Service Support Specialist

Location: North Olmsted, OH (Hybrid – 2 days onsite, 3 days remote)

Contract Type: 6‑Month W2 Contract

Pay Rate: $16.00‑$17.72 per hour (depending on experience)

Schedule: Monday – Friday, 7:00 AM – 4:00 PM

About the Opportunity

Russell Tobin is supporting a global leader in the food and agriculture industry known for improving lives and nurturing the world through sustainable practices. We are seeking a detail‑oriented and customer‑focused Customer Service Support Specialist to join their growing team in North Olmsted, OH.

This role plays an essential part in ensuring a seamless customer experience by assisting with order management, customer communication, and administrative support within a high‑performing service environment.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Accurately process and confirm customer orders.
• Provide customers with order status updates, product details, and delivery information.
• Support routine order management tasks, including documentation and fulfillment coordination.
• Partner cross‑functionally with teams such as Logistics, Sales, and Supply Chain to ensure timely and accurate service.
• Identify and escalates order‑related issues while assisting with corrective actions.
• Maintain accurate records of customer interactions and transactions.
• Assist in resolving administrative or clerical issues following established procedures.
• Perform other related duties as assigned.

Qualifications

Minimum Requirements:

• High school diploma or equivalent.
• 2+ years of related work experience in customer service, order management, or administrative support.

Preferred Qualifications:

• Strong attention to detail and organizational skills.
• Excellent communication and problem‑solving abilities.
• Experience using ERP or CRM systems.
• Ability to multitask in a fast‑paced environment.

Additional Details

Interviews will be conducted virtually via Microsoft Teams.

Why Join Us

This is a fantastic opportunity to contribute to one of the world’s most respected industry leaders while gaining valuable experience in customer service operations within a collaborative and supportive team environment.

Benefits

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, legal support, auto, home, and pet insurance, employee discounts with preferred vendors, and additional program benefits.

EEO Statement

Russell Tobin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected class.