Customer Operations Specialist

Addison Group; Hoffman Estates (IL); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a detail-oriented Customer Operations Specialist in Hoffman Estates to coordinate customer activity from order placement through fulfillment. This is not a high-volume entry role; focus is on monitoring orders, confirming product availability, and coordinating with internal teams.

The ideal candidate will manage multiple items, maintain data accuracy in ERP/CRM, and communicate effectively with managers and leadership daily.

Qualifications

• 3+ years of experience in customer service, customer operations, account coordination, or related field.
• B2B customer service or customer operations experience strongly preferred.
• Experience using an ERP or CRM system is required.
• Strong Microsoft Office and Microsoft Teams skills.
• High level of accuracy and attention to detail.
• Excellent follow-up and organizational abilities.
• Ability to coordinate information across multiple departments and stakeholders.
• Effective communication with managers, customers and internal leadership.
• Start Date: 10/19/26.
• Hybrid work schedule and collaborative team.
• Remodeled office space and friendly work environment.

Responsibilities

• Coordinate customer orders and operational activities to ensure accurate processing and fulfillment.
• Act as a communication link between customers and internal teams (Sales, Supply Chain, Finance, Logistics).
• Monitor order status, product availability, shipping requirements and customer commitments.
• Assist with returns, claims, deductions, pricing questions and other account-related issues.
• Research discrepancies and work with Finance and Sales to resolve issues promptly.
• Maintain accurate customer, pricing, order and account information in ERP/related systems.
• Support EDI transactions, customer portals, system updates and testing.
• Identify opportunities to streamline processes and reduce manual work.
• Collaborate on cross-functional projects and support other operational initiatives as needed.

Skills

Customer service

Cross-functional coordination

Communication

Attention to detail

Tools

ERP system

CRM system

Microsoft Office/Teams

Job description

Job Title: Customer Operations Specialist

Industry: Manufacturing

Assignment Type: Contract for 4+ months

Pay: $23-$24 per hour

Work Schedule: Monday-Friday, 8:00 AM-5:00 PM with a 1-hour lunch OR 8:00 AM-4:30 PM with a 30-minute lunch

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company

Our client is a growing manufacturing organization seeking a detail-oriented Customer Operations Specialist to support customer accounts and coordinate daily activities between customers and internal teams. This position works closely with Sales, Supply Chain, Finance, Logistics, and other business partners to ensure orders are accurately managed and customer requirements are met.

Job Description

The Customer Operations Specialist will play an important role in coordinating customer activity from order placement through fulfillment. This is not a traditional high-volume customer service or order-entry position. Instead, the role focuses on monitoring order information, confirming product availability, coordinating with internal departments, and keeping customers and stakeholders informed.

The ideal candidate is highly organized, comfortable working with data and ERP systems, and skilled at following up on multiple items at once. Strong communication skills and the ability to work with managers and leadership on a daily basis are important for success.

Key Responsibilities

• Coordinate customer orders and operational activities to ensure orders are accurately processed and fulfilled.
• Act as a communication link between customers and internal teams including Sales, Supply Chain, Finance, and Logistics.
• Monitor order status, product availability, shipping requirements, and other information needed to keep customer commitments on track.
• Assist with returns, claims, deductions, credit requests, pricing questions, and other account-related issues.
• Research discrepancies and work with Finance and Sales to identify solutions and ensure issues are resolved promptly.
• Maintain accurate customer, pricing, order, and account information within ERP and related systems.
• Support EDI transactions, customer portals, system updates, testing, and other technology-related initiatives.
• Identify opportunities to improve processes, reduce manual work, and create a more efficient customer experience.
• Collaborate on cross-functional projects and provide support for additional operational initiatives as needed.

Qualifications

• 3+ years of experience in customer service, customer operations, account coordination, or a related field.
• B2B customer service or customer operations experience strongly preferred.
• Previous experience working with an ERP or CRM system required
• Strong Microsoft Office and Microsoft Teams skills.
• High level of accuracy and attention to detail.
• Excellent follow-up and organizational abilities.
• Comfortable coordinating information across multiple departments and stakeholders.
• Able to communicate effectively with managers, customers, and internal leadership.
• This position will primarily support a major customer account and requires close coordination with Supply Chain and other internal departments.
• The role involves tracking multiple pieces of information and ensuring the right people receive timely updates.
• Start Date is 10/19/26
• Hybrid work schedule and collaborative team
• Remodeled office space, friendly work environment
• Potential opportunity for contract-to-hire depending on business needs and performance

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.