Customer Service Supervisor — Walmart Ops Lead (Mon–Fri)

Lt Foods Americas Inc; Cypress (CA); In loco; USD 75.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus opportunity (5%)

401(k) plan with company match

Medical, dental, vision, life ins., FS

Paid time off after 30 days

Employee discount on company products

Descrizione del lavoro

LT Foods Americas, Inc. is seeking a skilled Customer Service Supervisor to oversee daily customer service operations and lead a team of Customer Service Representatives. The role focuses on accurate order processing, timely inquiry resolution, and exceptional service delivery.

You will interpret operational data, monitor KPIs, and drive process improvements to enhance efficiency and customer satisfaction, with the Walmart account as a key initial focus. Reports to the Customer Service Manager.

Competenze

• Experienced, analytical, and results-driven professional.
• Strong leadership and analytical capabilities; interpret operational data and KPIs.
• Ability to implement process improvements that enhance efficiency and customer satisfaction.

Mansioni

• Supervise daily customer service operations and lead the team of Customer Service Representatives.
• Monitor performance, coach staff, and ensure accountability for department goals.
• Manage daily workflow and ensure adequate coverage to meet operational demands.

Conoscenze

Leadership

Analytical

Customer Service

KPI analysis

Process improvement

Strumenti

SAP

Descrizione del lavoro

LT Foods Americas, Inc. is seeking a skilled Customer Service Supervisor to oversee daily customer service operations and lead a team of Customer Service Representatives. The role focuses on accurate order processing, timely inquiry resolution, and exceptional service delivery.

You will interpret operational data, monitor KPIs, and drive process improvements to enhance efficiency and customer satisfaction, with the Walmart account as a key initial focus. Reports to the Customer Service Manager.