Customer Service Supervisor

Lt Foods Americas Inc; Cypress (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Annual bonus opportunity (5%)

401(k) plan with company match

Medical, dental, vision, life ins., FS

Paid time off after 30 days

Employee discount on company products

Job summary

LT Foods Americas, Inc. is seeking a skilled Customer Service Supervisor to oversee daily customer service operations and lead a team of Customer Service Representatives. The role focuses on accurate order processing, timely inquiry resolution, and exceptional service delivery.

You will interpret operational data, monitor KPIs, and drive process improvements to enhance efficiency and customer satisfaction, with the Walmart account as a key initial focus. Reports to the Customer Service Manager.

Qualifications

• Experienced, analytical, and results-driven professional.
• Strong leadership and analytical capabilities; interpret operational data and KPIs.
• Ability to implement process improvements that enhance efficiency and customer satisfaction.

Responsibilities

• Supervise daily customer service operations and lead the team of Customer Service Representatives.
• Monitor performance, coach staff, and ensure accountability for department goals.
• Manage daily workflow and ensure adequate coverage to meet operational demands.

Skills

Leadership

Analytical

Customer Service

KPI analysis

Process improvement

Tools

SAP

Job description

Description

Customer Service Supervisor

LT Foods Americas, Inc.

Department: Customer Service
Reports To: Customer Service Manager
Supervisory Responsibility: Customer Service Representatives
Employment Type: Full-Time
Schedule: Monday–Friday | 7:00 AM – 3:30 PM
Annual Salary Range: $75,000–$80,000
Annual Bonus Opportunity

About the Role

LT Foods Americas, Inc. is seeking an experienced, analytical, and results-driven Customer Service Supervisor to oversee daily customer service operations and lead a team of Customer Service Representatives.

In this role, you will be responsible for ensuring accurate order processing, timely resolution of customer inquiries, and exceptional service delivery. The ideal candidate will possess strong leadership and analytical capabilities, with the ability to interpret operational data, monitor key performance indicators (KPIs), identify trends, and implement process improvements that enhance efficiency and customer satisfaction.

This position will initially focus on supporting our Walmart account, with responsibilities evolving as business needs grow. The Customer Service Supervisor reports directly to the Customer Service Manager.

What We Offer

• Competitive annual salary ranging from $75,000 to $80,000
• 5% annual performance bonus opportunity
• Monday–Friday schedule
• 401(k) plan with company match
• Annual performance reviews
• Comprehensive benefits package, including medical, dental, vision, life insurance, and Flexible Spending Account (FSA), available after 30 days
• Paid time off beginning after 30 days
• Employee discount on company products

Key Responsibilities

Team Leadership & Supervision

• Supervise daily customer service operations and provide leadership, guidance, and support to Customer Service Representatives.
• Monitor employee performance, provide ongoing coaching and feedback, and promote accountability for departmental expectations.
• Oversee daily workflow, assign responsibilities, and ensure adequate coverage to meet operational demands.
• Support employee training and development to strengthen team performance and service quality.
• Partner with the Customer Service Manager to establish priorities, address performance concerns, and achieve departmental goals.

Customer Service & Order Management

• Oversee customer inquiries and escalations, ensuring professional and timely resolution within 24 hours.
• Ensure customer purchase orders are accurately entered into SAP within 24 hours of receipt.
• Monitor order processing activities to maintain accuracy, efficiency, and timely fulfillment.
• Oversee customer billing, order management, returns, and issue resolution. ...