Shift Lead: Customer Service & Store Ops - Bonus Eligible

Wegmans Food Markets; Burlington (MA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Paid time off (PTO)

Higher premium pay for overtime / sund

Health care benefits

401(k) match

Scholarship program

LiveWell Employee & Family program

Job summary

Wegmans Food Markets in Burlington, MA is seeking entry-level leaders to coordinate and troubleshoot daily activities of our customer service employees while taking part in store management duties and projects. You will lead and develop a team of customer service team members, ensuring they have the tools to succeed, with a dynamic schedule including daytime and nighttime hours in a fast-paced environment.

This role offers opportunities to partner with department management, improve front-end

Qualifications

• Customer service experience in food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Skills

Customer service experience

Multi-tasking

Computer skills

Job description

Wegmans Food Markets in Burlington, MA is seeking entry-level leaders to coordinate and troubleshoot daily activities of our customer service employees while taking part in store management duties and projects. You will lead and develop a team of customer service team members, ensuring they have the tools to succeed, with a dynamic schedule including daytime and nighttime hours in a fast-paced environment.

This role offers opportunities to partner with department management, improve front-end