Customer Service Supervisor: SAP Expert & Team Lead

Avient Corporation; Avon Lake (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Avient Corporation, based in Avon Lake, OH, seeks a Customer Service Supervisor to lead the CSR team and ensure fast, accurate, and cost-efficient service. You will act as the SAP expert, oversee daily operations, and drive continuous improvement in processes and metrics.

You will mentor CSRs, manage performance, and partner with sales, planning, and logistics to meet customer needs. A strong background in manufacturing or distribution and hands-on SAP experience are required.

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred.
• 3-5+ years of customer service experience in a manufacturing, distribution, or industrial environment.
• Previous supervisory, team lead, or people management experience preferred.
• Strong working knowledge of SAP, including order entry, customer master data, pricing, inventory inquiries, and shipping documentation.
• Experience managing customer orders, deliveries, returns, complaints, and issue resolution.
• Ability to analyze data, generate reports, and monitor customer service performance metrics.

Responsibilities

• Oversee daily operations of the customer service department.
• Become an "expert user" in SAP Processes.
• Provide knowledge and support to CSRs.
• Certify CSRs in their performance of SAP processes.
• Participate in monthly review with other CSR supervisors.
• Conduct quarterly and annual reviews to CSRs.
• Participate in interviewing and hiring process for new CSRs.
• Maintain CSR role for specified area and act as backup for other CSRs.
• Schedule and lead training sessions as needed.

Skills

Leadership

Customer service

Data analysis

Cross-functional coordination

Communication

Problem solving

Education

High school diploma or GED

Bachelor’s degree in Business or related field preferred

Tools

SAP

Microsoft Excel

Job description

Avient Corporation, based in Avon Lake, OH, seeks a Customer Service Supervisor to lead the CSR team and ensure fast, accurate, and cost-efficient service. You will act as the SAP expert, oversee daily operations, and drive continuous improvement in processes and metrics.

You will mentor CSRs, manage performance, and partner with sales, planning, and logistics to meet customer needs. A strong background in manufacturing or distribution and hands-on SAP experience are required.