Technical Support Team Leader

Noux Talent; United States; Remote; USD 110,000 - 190,000; Full time

Job summary

A dynamic tech company is looking for a Technical Support Team Lead to oversee its global support function. This is a remote role based on the East Coast US, aimed at enhancing customer satisfaction through effective technical support and team leadership. Candidates should possess strong programming skills, hands-on experience, and superior communication abilities, as they work with high-profile international brands in a rapidly growing environment.

Qualifications

• Experience in programming/software engineering is required.
• Knowledge in mobile/back-end technologies is preferred.
• Experience working in a high-growth startup environment is a plus.

Responsibilities

• Lead a global technical support team and ensure high customer satisfaction.
• Develop support processes and systems to improve service delivery.
• Collaborate with engineering and product teams to resolve issues.

Skills

Programming

Software Engineering

Scripting (Bash or Python)

Executive-level communication

Customer satisfaction

Technical issue resolution

Education

Bachelor's degree in Computer Science or related field

Tools

Python

Java

C++

Job description

This range is provided by Noux Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $190,000.00/yr

Direct message the job poster from Noux Talent

Founder | Mum | DE&I Champion | Redefining Tech Recruitment with Innovative Solutions for Inclusive Workplaces

Technical Support Team Lead – Mobile, Cloud - Remote - East Coast US

Remote role – based East Coast US

Salary – $110,000-190,000 DOE

A fast-growing, innovative tech company is seeking a Technical Support Team Leader/Manager to lead its global support function. This is a unique opportunity to shape the support experience for a customer base that includes some of the world's most well-known brands.

You’ll be joining a company that values trust, clear communication, and continuous improvement. The team is globally distributed and though small currently, there will be relatively rapid growth.

What you’ll be doing:

• This is a hands-on Tech Lead role (80% hands on initially)
• Working closely with customers (programmers/mobile developers) to support technical issues
• Working closely with a global support team, driving customer satisfaction and performance.
• Building and implementing support processes that ensure reliable, responsive, and high-quality service.
• Create and maintain coverage schedules to meet SLAs
• Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues and share insights
• Recruit, onboard, and support the development of Technical Support Engineers across multiple regions

Experience;

• Programming/Software Engineering experience required (mobile/back end technologies)
• Experience with edge computing, distributed systems, or networking ideal
• Scripting skills (e.g., Bash or Python)
• Any mobile development experience would be great (Swift/Kotlin)
• Experience working for a database or API businesses will be ideal
• Experience working in a high-growth startup environment
• Executive-level communication and escalation handling skills

Tech skills in some of the following;

• Python
• Java/C++
• Rust

This is an excellent opportunity to join a high growth Tech business at the beginning of their scale up journey! This role is remote, but our client is looking for someone based in Atlanta (or on the East Coast time zone).

Interview Process;

1st stage – 30-45 min video interview with the hiring manager

Take home Tech Challenge

2nd stage – 1-1.5 hour video interview with the hiring manager and some of the support team

The business are committed to creating an inclusive workplace where all qualified applicants will receive consideration for employment regardless of age, gender, ethnicity, disability, sexual orientation, religion, or other characteristics. They value diverse perspectives and experiences.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Software Development

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