Customer Service Supervisor, Payroll & Coaching

Paychex; Saint Petersburg (FL); On-site; USD 54,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Paid time off

Job summary

Paychex is seeking a Payroll Supervisor in Saint Petersburg, FL, to lead SurePayroll CSR teams delivering payroll services. The role provides coaching, performance reviews, and technical guidance to resolve issues and improve productivity while maintaining strong client relationships.

You will supervise hiring processes, stay current on payroll laws, and collaborate with cross-functional teams to ensure accuracy and compliance. A solid background in payroll and customer service is essential.

Qualifications

• 2 years of experience in customer service/call center/payroll is required or preferred.

Responsibilities

• Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
• Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.
• Establishes and maintains positive, professional relationships with clients. Contacts tax agencies as needed. Fosters a cohesive relationship between service team and other departments to maintain a unified approach to management.
• Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize organization performance. May act independently of Manager.
• Supervises knowledge level and skillset of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
• Maintains knowledge of changes in payroll laws, policies and procedures to further personal professional development. Reviews and recommends changes to maintain the integrity of the payroll system.

Skills

Payroll experience

Customer service

Call center

Education

High School Diploma

Associate's Degree

Job description

Paychex is seeking a Payroll Supervisor in Saint Petersburg, FL, to lead SurePayroll CSR teams delivering payroll services. The role provides coaching, performance reviews, and technical guidance to resolve issues and improve productivity while maintaining strong client relationships.

You will supervise hiring processes, stay current on payroll laws, and collaborate with cross-functional teams to ensure accuracy and compliance. A solid background in payroll and customer service is essential.