Payroll Services Team Lead – Customer Support

Paychex Deutschland GmbH; Town of Florida, Northern (NY, KY); Hybrid; USD 54,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Paid time off

Job summary

Paychex is seeking a payroll supervisor to lead SurePayroll CSR teams, providing leadership and technical guidance on payroll systems. You will coach staff, resolve client issues, and drive performance with a focus on accuracy and client satisfaction.

You will recruit, interview, and manage performance, while staying current on payroll laws and ensuring timely tax documents. This role emphasizes teamwork across departments and a commitment to exceptional service.

Qualifications

• H.S. Diploma is required.
• Associate's Degree is preferred.
• 2 years of experience in customer service/call center/payroll.

Responsibilities

• Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
• Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.
• Establishes and maintains a positive, professional relationship with clients. Contacts tax agencies as needed. Fosters a cohesive relationship between service team and other departments to maintain a unified approach to management.
• Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize organization performance. May act independently of Manager.
• Supervises knowledge level and skillset of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
• Maintains knowledge of changes in payroll laws, policies and procedures to further personal professional development. Reviews and recommends changes to maintain the integrity of the payroll system.
• Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired.
• Works with client’s to resolve issues and review payroll service as needed to insure the company maintains the highest levels of client retention. Assists Manager to meet revenue and retention goals.
• Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.

Education

H.S. Diploma - Required

Associate's Degree - Preferred

Job description

Paychex is seeking a payroll supervisor to lead SurePayroll CSR teams, providing leadership and technical guidance on payroll systems. You will coach staff, resolve client issues, and drive performance with a focus on accuracy and client satisfaction.

You will recruit, interview, and manage performance, while staying current on payroll laws and ensuring timely tax documents. This role emphasizes teamwork across departments and a commitment to exceptional service.