Customer Service Supervisor - Logistics & Team Lead

Deutsche Post; Waddell (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription benefits

Stock purchase plan

401K plan

PTO

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor in the United States. The role coordinates and supervises shifts, interfaces with customers, and ensures issues are resolved by coordinating with operations.

The position requires a bachelor’s degree and 1-3 years in a supervisory role, with 1-2 years in logistics preferred. Benefits include comprehensive medical, dental, and retirement plans.

Qualifications

• Bachelor's degree or equivalent experience, required.
• 1-3 years of experience in a lead / supervisory / management position, required.
• 1-2 years of logistics industry experience, preferred.
• Previous customer service and operations background, required.

Responsibilities

• Coordinate and supervise the shift.
• Provide interface to the customer and follow up with operations.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Provide professional, safe, fair and secure work environment and direct daily activities.
• Lead support staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in company/account/site guidelines.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
• Ensure value-added services for customers are completed as required.

Skills

Leadership

Customer Service

Operations

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain is seeking a Customer Service Supervisor in the United States. The role coordinates and supervises shifts, interfaces with customers, and ensures issues are resolved by coordinating with operations.

The position requires a bachelor’s degree and 1-3 years in a supervisory role, with 1-2 years in logistics preferred. Benefits include comprehensive medical, dental, and retirement plans.