Customer Service Supervisor - Lead, Train & Delight Patrons

Evolving Solution Services; Lee's Summit (MO); On-site; USD 50,000 - 68,000; Full time

Job summary

Mid-Continent Public Library in Lee's Summit, MO is seeking a Full-Time Customer Service Supervisor to lead daily service delivery on the service floor and support branch management. You will coach staff, handle technology assistance and reader services, coordinate room reservations, and manage building operations while ensuring top-tier customer experiences.

The role requires strong communication, problem solving, and the ability to remain calm under pressure while guiding customers and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service.
• Ability to coach staff and lead on the floor.

Responsibilities

• Engage with customers on the service floor to model excellent service.
• Coach staff on customer service standards, tech assistance, and transactions.
• Open/close building and manage daily operations.
• Lead and respond to unexpected events in management's absence.
• Assist with deliveries, room reservations, and vendor liaison.

Skills

Customer Service

Team Leadership

Education

High School Diploma/HiSet/GED Completion Required

Job description

Mid-Continent Public Library in Lee's Summit, MO is seeking a Full-Time Customer Service Supervisor to lead daily service delivery on the service floor and support branch management. You will coach staff, handle technology assistance and reader services, coordinate room reservations, and manage building operations while ensuring top-tier customer experiences.

The role requires strong communication, problem solving, and the ability to remain calm under pressure while guiding customers and staff.