Customer Service Associate I — Eco-Friendly Support

Recology; California (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with match

Paid time off

Job summary

Recology Auburn Placer is seeking a Customer Service Representative 1 to provide courteous support by phone or in person and handle routine inquiries about collections, rates, billing, and account status. You will greet customers at the counter and assist with information requests and payments.

The role emphasizes accuracy, timely responses, and collaboration with teammates. A six-month related experience or training is typical, with MS Office proficiency and a high school diploma required; a

Qualifications

• Six months related experience and/or training.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Recology Auburn Placer is seeking a Customer Service Representative 1 to provide courteous support by phone or in person and handle routine inquiries about collections, rates, billing, and account status. You will greet customers at the counter and assist with information requests and payments.

The role emphasizes accuracy, timely responses, and collaboration with teammates. A six-month related experience or training is typical, with MS Office proficiency and a high school diploma required; a