Customer Service Supervisor: Lead Order Management & Team

Strategic Talent Partners; Woodridge (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Strategic Talent Partners is seeking a Customer Service Supervisor to lead the CSR team and act as the primary liaison between customers and HM Cragg. The role covers end-to-end order management from receipt to invoice collection, including entering orders, tracking status, providing shipping updates, and vendor follow-up.

You will manage day-to-day CSR activities, guide staff, analyze service metrics, and support the sales team on customer issues and warranty inquiries while driving process

Qualifications

• Must have 2–4 years in customer service, with previous team management experience.
• Experience with order management processes and ERP/CRM systems.
• Proficiency in Microsoft Office and data entry accuracy.
• Strong written and verbal communication and problem-solving abilities.
• Knowledge of B2B industrial products is a plus.

Responsibilities

• Lead and supervise the CSR team for daily operations.
• Enter new orders in ERP systems and track order status.
• Respond to customer inquiries and escalate issues as needed.
• Oversee invoicing, collections, and revenue reporting.
• Collaborate with sales on warranty and service-related inquiries.
• Ensure compliance with tax procedures and process improvements.

Skills

Customer service

Team leadership

Order management

Communication skills

Problem solving

Independent work

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP software

CRM software

Job description

Strategic Talent Partners is seeking a Customer Service Supervisor to lead the CSR team and act as the primary liaison between customers and HM Cragg. The role covers end-to-end order management from receipt to invoice collection, including entering orders, tracking status, providing shipping updates, and vendor follow-up.

You will manage day-to-day CSR activities, guide staff, analyze service metrics, and support the sales team on customer issues and warranty inquiries while driving process