Customer Service Supervisor

Health Care LogisticsⓇ; Grove City (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Health Care Logistics in Grove City, OH is seeking a Customer Service Supervisor to lead daily operations of the customer service team and oversee order processing, delivery, billing, and satisfaction.

You will train and coach specialists, monitor performance, implement process improvements, and provide timely metrics to management while maintaining a professional, service-oriented environment for all customers.

Qualifications

• High school diploma or equivalent.
• Strong reading, math, and information-locating skills.
• Excellent written and verbal communication.
• Ability to work independently and manage tasks.
• Knowledge of Windows, Word, Excel, and order processing systems.
• Strong organizational and prioritization abilities.
• Ability to sit for extended periods in an office environment with dexterity.

Responsibilities

• Manage a multi-disciplinary, multi-shift team of customer service specialists.
• Train, coach, supervise, and develop teammates to achieve company objectives.
• Oversee direction, training, coordination, performance, and evaluation of the team.
• Embrace performance management and drive efficiencies through process changes.
• Provide metrics and feedback to individual/team/upper management.
• Ensure high-quality, positive customer service for all customers.
• Assist other departments with questions or issues related to customer activities.

Skills

Organizational skills

Prioritization

Written communication

Verbal communication

Reading for information

Mathematics

Windows

Microsoft Word

Microsoft Excel

Order processing

Education

High school diploma or equivalent

Tools

Windows

Microsoft Word

Excel

Order processing systems

Job description

Brief Description

The Customer Service Supervisor shall be responsible for the day-to-day management of customer service process via one-on-one supervision of Customer Service Specialists. The nature of this position requires direct contact with customers and with company staff who support the ordering, delivery, billing and customer satisfaction process.

Brief Description

The Customer Service Supervisor shall be responsible for the day-to-day management of customer service process via one-on-one supervision of Customer Service Specialists. The nature of this position requires direct contact with customers and with company staff who support the ordering, delivery, billing and customer satisfaction process.

Requirements

• Possesses a high school diploma or equivalent


• Possesses advanced skills in reading for information, mathematics, locating information, listening, written and verbal communications


• Ability to work effectively with company staff and customers


• Ability to work independently and manage work tasks effectively


• Knowledge of Windows, Microsoft Word and Excel, order processing and internet software


• Organizational and prioritization skills are a must


• In Office environment: Requires ability to sit for extended periods of time with frequent hand & finger dexterity. Continuous ability for near/far vision and hearing.

Summary

• Manages a multi-disciplinary, multi-shift team of customer service specialists.


• Trains, coaches, supervises, and develops teammates to achieve company objectives.


• Manages a customer service team and will be responsible for the overall direction, training, coordination, performance, and evaluation of this team.


• Embraces performance management


• Drives efficiencies through process and procedure changes


• Provides metrics & feedback to individual/team/upper management


• Ensures high-quality, positive, memorable customer service is provided to ALL customers


• Assists other company departments with questions/problems associated with customer activities and issues.


• Decision making and judgement that always place HCL and business needs first.


• Create and maintain a professional work environment so team members are motivated and challenged to perform at their highest levels.


• Maintains effective communication with departments including Accounting, Resource, Human Resources, Manufacturing and Shipping, etc.


• Executes special projects as assigned.