Customer Service Supervisor: Lead & Elevate Support

California Waste Recovery Systems; Galt (CA); On-site; USD 73,000 - 78,000; Full time

Benefits offered by this job

Benefits package including health, 401

Vacation and holidays

Life insurance

Job summary

Cal-Waste Recovery Systems is seeking a Customer Service Supervisor to lead a busy team delivering professional service via phone, in person, and email. You will supervise, coach, and coordinate workloads to ensure timely responses and high customer satisfaction.

The role requires strong leadership, communication, and problem-solving skills, with a focus on process improvement and performance tracking in a fast-paced environment.

Qualifications

• 35 years of supervisory experience.
• Experience with Soft-Pak a plus.
• Experience with Office 365 including Word, Excel and Outlook a plus.
• Excellent customer service skills.
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
• Strong organizational skills and the ability to handle multiple tasks in a fast-paced environment.
• Ability to meet deadlines.
• Superior attention to detail.
• Bi-Lingual a plus.

Responsibilities

• Lead, supervise, and motivate customer service representatives to achieve goals and standards.
• Ensure inquiries, complaints, and requests are handled professionally and promptly.
• Coordinate daily workloads, scheduling, and workflow for efficient operations.
• Train new employees and provide coaching and performance evaluations.
• Handle escalated customer complaints and complex issues.
• Maintain knowledge of services, systems and processes.
• Track KPIs and coordinate with other departments to resolve issues.
• Prepare reports and suggest process improvements.
• Communicate effectively with Residential, Commercial, Industrial customers and team members.
• Establish customer accounts by documenting service type, pricing, and billing information.

Skills

Leadership

Communication

Conflict resolution

Problem solving

Customer relations

Coaching

Organization

Multitasking

Bi-Lingual

Tools

Soft-Pak

Office 365

Excel

Outlook

Word

Job description

Cal-Waste Recovery Systems is seeking a Customer Service Supervisor to lead a busy team delivering professional service via phone, in person, and email. You will supervise, coach, and coordinate workloads to ensure timely responses and high customer satisfaction.

The role requires strong leadership, communication, and problem-solving skills, with a focus on process improvement and performance tracking in a fast-paced environment.