Customer Service Supervisor — Lead Call Center Team

Rumpke Waste & Recycling; Cincinnati (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

Rumpke Waste & Recycling is seeking a supervisory professional to lead a customer service team, ensuring excellence in daily operations. The role includes coaching, performance management, and cross-functional collaboration to improve service levels.

Ideal candidates have 2+ years of supervisory experience and 3+ years in call center or customer service roles, with strong communication and organizational skills. This on-site position requires flexibility, including nights and weekends as needed.

Qualifications

• Minimum 2+ years of supervisory experience.
• 3+ years in call center or customer service preferred.
• Knowledge of call center software and analytics tools.
• Waste industry experience preferred.
• English/Spanish bilingual preferred.

Responsibilities

• Provide day-to-day supervision and technical assistance to customer service staff.
• Investigate escalated inquiries and support programs driving team performance.
• Support data entry, call queues, email and social media handling; research issues.
• Balance multiple projects and implement process improvements.
• Lead training, selection, and coaching; manage staffing through scheduling.

Skills

Leadership

Call center experience

Bilingual English/Spanish

People management

Communication

Education

High School

GED

Bachelor's (preferred)

Tools

Call center software

Speech analytics software

Workforce management software

Job description

Rumpke Waste & Recycling is seeking a supervisory professional to lead a customer service team, ensuring excellence in daily operations. The role includes coaching, performance management, and cross-functional collaboration to improve service levels.

Ideal candidates have 2+ years of supervisory experience and 3+ years in call center or customer service roles, with strong communication and organizational skills. This on-site position requires flexibility, including nights and weekends as needed.