Customer Service Supervisor — Lead a World‑Class Team

DSV Road GmbH; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

DSV is seeking a Supervisor, CSR A1 to coordinate and lead a team of customer service agents across our global logistics operations in the Fort Worth area. The role emphasizes supervision, performance monitoring, and adherence to client SOPs in a fast-paced environment.

The ideal candidate will have a Bachelor's degree or equivalent and 0–2 years of related supervisory experience, with strong interpersonal and analytical skills. Health, safety, and equal opportunity employment are emphasized.

Qualifications

• This is a supervisory position with related supervisory experience preferred.
• Exceptional interpersonal and analytical skills required.

Responsibilities

• Coordinate activities of service agents providing customer support.
• Supervise, develop and motivate a world-class customer service team.
• Monitor performance data and generate/process reports.
• Handle customer complaints and ensure adherence to client protocols.
• Schedule staff and manage workflows to meet schedules and goals.
• Ensure safe working environment and proper staff training.

Skills

Supervisory experience

Interpersonal skills

Analytical skills

Education

Bachelor's degree or equivalent

Job description

DSV is seeking a Supervisor, CSR A1 to coordinate and lead a team of customer service agents across our global logistics operations in the Fort Worth area. The role emphasizes supervision, performance monitoring, and adherence to client SOPs in a fast-paced environment.

The ideal candidate will have a Bachelor's degree or equivalent and 0–2 years of related supervisory experience, with strong interpersonal and analytical skills. Health, safety, and equal opportunity employment are emphasized.