Customer Service Supervisor (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a vibrant team at Caesars New Orleans Casino & Hotel as a Customer Service Supervisor. This role involves overseeing customer service initiatives, inspiring team members, and ensuring high service delivery standards. The position requires strong leadership and problem-solving skills while working in a dynamic casino environment. Enjoy a family culture and numerous employee benefits, including tuition assistance and 401k matching.

Benefits

FREE Downtown Team Member Parking

Discounted Monthly Bus Passes

Free Team Member Assistance Program

Team Member Discounted Hotel Room Rates

Fun and Free Team Member Events

Discount Program within Caesars Partner Network

Tuition & Student Loan Debt Repayment Assistance

401k Matching

Qualifications

• Previous experience in a hotel and/or casino preferred.
• Ability to obtain a Louisiana gaming license.

Responsibilities

• Oversee customer service initiatives and gather data on service opportunities.
• Inspire employees and develop performance standards.
• Resolve issues with sound judgment and maintain high standards.

Skills

Customer Service

Leadership

Decision Making

Problem Solving

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office

Microsoft Word

Microsoft PowerPoint

Job description

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city. We are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS: Caesars New Orleans offers a professional, fun, and welcoming atmosphere. Our team members enjoy exclusive benefits such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• 401k Matching

ABOUT THE ROLE: The Customer Service Supervisor oversees the property's customer service initiatives. The role requires significant internal communication and interaction with operating leaders. The supervisor is responsible for working on the casino floor during nights and weekends to gather data on customer service opportunities, compiling and analyzing this data, and identifying areas for improvement. The role also includes supervising administrative functions of the Total Service department.

ESSENTIAL JOB FUNCTIONS:

• Willingness to Serve: Demonstrate high service delivery standards, ensure customer satisfaction, handle service failures, and prioritize customer needs.
• Energizing Others: Inspire employees, develop performance standards, and foster team spirit.
• Leadership: Assume authority when necessary, advocate new ideas, set an example, delegate responsibilities, and provide feedback.
• Decision Making & Problem Solving: Take action to resolve issues with sound judgment, review facts, and consider options.
• Quality: Maintain high standards, ensure work accuracy, test new methods, and focus on excellence. Additional responsibilities include tracking service trends, analyzing service scores, responding to internal client needs, supporting new ideas, training new users, communicating effectively with customers, documenting inquiries, handling service recovery, tracking feedback, troubleshooting errors, maintaining records, and overseeing training and scheduling.

QUALIFICATIONS:

• Bachelor's degree preferred
• Previous experience in a hotel and/or casino preferred
• Proficient in Microsoft Excel and Office suite
• Ability to obtain a Louisiana gaming license and pass assessments
• Proven ability to operate in a fast-paced environment
• Excellent customer service skills, flexibility, and availability for long hours, nights, and weekends

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Ability to maneuver around all casino areas, including pit areas
• Ability to bend, reach, kneel, twist, and lift up to 25 pounds
• Ability to stand and walk for extended periods
• Proficiency in using Microsoft Word, Excel, and PowerPoint
• Ability to read, write, and understand English

GAMING PERMIT: NON-KEY

This description covers the primary duties and responsibilities. Other work requirements may be assigned as needed. Caesars New Orleans reserves the right to amend this job description as necessary.

Caesars New Orleans is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Note: By providing a mobile number, you agree to receive calls/texts about your application and other opportunities. Messages may be sent using an automatic dialing system, and your consent is not a condition of purchase.