Site Supervisor

Amentum; Metairie (LA); On-site; USD 19,000 - 48,000; Full time

Job summary

Amentum is seeking a Site Supervisor for its New Orleans location, responsible for overseeing operations at an Applicant Support Center. This role includes supervising staff, managing logistics, and ensuring compliance with company policies. Ideal candidates will have supervisory experience and a high school diploma. The position offers a competitive salary with additional health and welfare benefits.

Benefits

Health and Welfare benefits

Qualifications

• 2-3 years of relevant experience in customer service or administrative support.
• At least 1 year of supervisory experience.
• Must be able to obtain facility credentials.

Responsibilities

• Supervises staff and oversees day-to-day duties of the ASC.
• Prepares and submits reports to the PMO.
• Conducts training for new personnel.

Skills

Customer Service

Administrative Support

Supervisory Skills

Education

High School Diploma or equivalent

Job description

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We have an exciting opportunity for a Site Supervisor in New Orleans, LA.

The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location.

Earn up to $47,632 annually.

Hourly Rate of Pay: $19.00

• Earn an additional hourly rate up to $3.90 per hour in unused Health and Welfare monies
  
  

Responsibilities

• Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned.
• Reports directly to Regional and/or Deputy Regional Manager.
• Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract.
• Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.
• Manages staff scheduling to maximize the ASC’s designated capacity.
• Prepares and submits timely and accurate reports to the PMO. This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Application Support Center Incident Reports (AIR), and other documents as may be necessary or requested.
• Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.
• Provides leadership, guidance, motivation and career development assistance to ASC employees.
• Ensures adherence to company and Program workplace policies. Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.
• Maintains close coordination with the Regional Managers and Operations Coordinator.
• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
• May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.
• Performs Biometrics Technician, Receptionist, and IDP functions as needed.
• Able to perform all reception and administrative duties of the Receptionist and may act as a substitute for the Receptionist.
• Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.
• Maintains all documents and records required for the administration of the ASC.
• Submits timely recruiting and employment documents as required.
• Performs other related duties as assigned or requested.
  
  

Minimum Qualifications

• High School Diploma or equivalent.
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
• 2-3 years of relevant experience such as customer service, administrative support or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
• All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties.
• Must successfully complete all required training upon being hired.
  
  

Preferred Qualifications

• Valid Driver’s License as there may be requirements for mobile routes.
• This position is regulated by the Department of Labor (DOL) as a Service Contract Act (SCA) contract. The DOL regulates the minimum hourly rate of pay, holiday and vacation leave benefits and Health and Welfare money to offset employer costs of benefits (medical, dental etc). Employees who do not elect to enroll in benefits can earn up to an additional $3.90 per hour in remaining health and welfare monies.
  
  

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Defense and Space Manufacturing

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