Food Service Supervisor

SSA Group; New Orleans (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Food Service Supervisor at Audubon Zoo, where you will enhance guest experiences through exceptional service and effective team management. This role involves overseeing daily operations, ensuring quality standards, and fostering a collaborative environment. Ideal candidates will have strong leadership skills and a passion for service excellence.

Benefits

Employee Assistance Program

Tuition Discounts

Meal Plans

Employee Discounts

Qualifications

• 1-2 years of quick service management or supervisory experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Deliver exceptional guest service and ensure proper staffing.
• Oversee zone operations to meet safety and quality standards.
• Manage employee training and performance reviews.

Skills

Interpersonal Skills

Leadership

Problem-Solving

Organizational Abilities

Multitasking

Education

Any Educational Background

Job description

Audubon Zoo, New Orleans, Louisiana, United States of America

Job Description

Posted Saturday, May 17, 2025 at 5:00 AM | Expires Wednesday, June 18, 2025 at 4:59 AM

We are seeking a talented Food Service Supervisor to join the SSA Group at Audubon Zoo!

Who are we:
SSA Group collaborates with zoos, aquariums, museums, and other cultural attractions to enhance dining, retail, admissions, and more. We aim to increase revenue opportunities for our partners across the U.S. With 50 years of experience, SSA has refined industry standards while pioneering innovative approaches. Our focus on sustainability, inclusivity, and innovation is transforming the cultural attraction industry.

Built by families, for families, SSA embodies a sense of love and dedication. We customize best practices for each partner to set higher standards, supporting the mission of our partners to serve their guests and communities effectively.

Reports to: Food Service Operations Manager(s)

Responsibilities

• Deliver exceptional guest service by performing SSA EXTRA Guest Service steps to ensure memorable experiences.
• Ensure the location or zone is properly stocked, prepped, and staffed for daily operations, coordinating with direct reports.
• Oversee zone operations to meet standards for quick service, safety, quality, merchandising, and guest satisfaction.
• Assist in preparing daily prep and inventory lists, delegating tasks as needed.
• Support smooth operations by filling in where necessary.
• Assign duties to staff, coaching them on daily tasks and guest interactions.
• Respond promptly and effectively to guest feedback.
• Maintain intermediate knowledge of food and beverage safety, including proper temperatures, FIFO rotation, sanitation, and storage.
• Keep storage and back dock areas organized within your zone.
• Conduct daily check-ins with outlets to communicate information from preshift meetings.
• Manage waste by maintaining proper prep levels and tracking waste logs.
• Ensure product consistency and quality according to standards set by the operations and culinary teams.
• Develop and communicate plans for staffing, prep, and daily tasks with direct reports.
• Implement proper merchandising as directed by the Operations team.
• Monitor and control production of zone-specific items like popcorn, cotton candy, and beverages.
• Oversee personnel duties, including training new employees, conducting performance reviews, and coaching performance.
• Manage employee breaks and rest periods.
• Inspect and perform routine maintenance and cleaning of equipment.
• Assist team members to complete tasks efficiently and timely.
• Supervise in compliance with all relevant laws and regulations.
• Perform additional tasks as needed.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures, demonstrating a comprehensive understanding.

Job Requirements

• Strong interpersonal and communication skills for effective articulation with management and staff.
• Proven leadership with team-building and development experience, fostering partnerships.
• Excellent problem-solving and decision-making skills, with strong organizational abilities.
• Ability to multitask, pay attention to detail, and plan effectively.
• Flexibility to adapt in a fast-paced environment.
• Personable, professional, energetic, proactive, and tactful team player.
• Basic computer skills for office functions.
• Physical ability to stand for long periods, lift 10-35 lbs, and perform related tasks.
• Willingness to work varied hours, including nights, weekends, and holidays.

IDEA + Belonging

• Promote inclusivity and support within the team and across units.
• Remove barriers and empower growth at all levels.
• Lead by example through sustainability and conservation efforts.
• Engage in community activities and outreach initiatives.

Previous Experience

• 1-2 years of quick service management or supervisory experience preferred.
• All educational backgrounds are eligible.

This list is not exhaustive; SSA Group reserves the right to revise the job description or assign additional tasks as circumstances require.

SSA Group, LLC. is an equal opportunity employer committed to diversity and inclusion. We believe a diverse team enhances our work and service.

Compensation and Benefits

• Hourly, non-exempt pay based on experience and qualifications.
• Employee Assistance Program, early pay options, tuition discounts, meal plans, and employee discounts.

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