Customer Service Supervisor — Build Processes & Scale

Fuse3 Solutions; Okarche (OK); On-site; USD 60,000 - 70,000; Full time

Job summary

Fuse3 Solutions is partnering with a growing e-commerce company northwest of the Oklahoma City metro to hire a Customer Service Supervisor. You will oversee day-to-day support across multiple channels, build scalable processes, and help grow into a Customer Service Manager.

This on-site role emphasizes implementing new tools, tracking metrics, hiring and developing staff, and creating SOPs to support ongoing growth.

Qualifications

• Direct experience with Shopify, Amazon Seller Central and Gorgias.
• Experience supporting customer service operations for a company with $10M+ in annual sales preferred.
• Previous customer service leadership or supervisory experience.
• Strong process improvement and department-building experience.
• Excellent communication, organization, and problem-solving skills.
• Comfortable working in a growing and evolving environment.

Responsibilities

• Oversee customer support across Shopify, Amazon, email, chat, and marketplace messaging.
• Manage escalations, refunds, returns, order issues, and online reviews.
• Create SOPs, workflows, templates, and performance standards.
• Identify ways to streamline processes and improve the customer experience.
• Implement new tools and systems to support continued growth.
• Track customer service metrics and identify trends.
• Assist with hiring, training, and developing future team members.

Skills

Leadership

Process improvement

Communication

Organization

Problem solving

Tools

Shopify

Amazon Seller Central

Gorgias

Job description

Fuse3 Solutions is partnering with a growing e-commerce company northwest of the Oklahoma City metro to hire a Customer Service Supervisor. You will oversee day-to-day support across multiple channels, build scalable processes, and help grow into a Customer Service Manager.

This on-site role emphasizes implementing new tools, tracking metrics, hiring and developing staff, and creating SOPs to support ongoing growth.