Customer Service Supervisor - AZ

Progressive Leasing; Glendale (AZ); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Parental leave

Job summary

Progressive Leasing, a PROG Holdings subsidiary and leader in FinTech lease-to-own solutions, is hiring a Supervisor - Customer Service. This work-from-home role is eligible for remote work within 60 miles of Glendale, Arizona, and you will lead a team delivering world-class customer care.

You will train team members, monitor performance, and ensure service levels exceed expectations while handling inbound/outbound calls and maintaining accurate account records.

Qualifications

• High school diploma or GED required.
• Experience leading a customer service team preferred.
• Ability to analyze team performance and provide feedback.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and provide constructive feedback.
• Motivate the team to achieve performance goals.
• Ensure service levels exceed expectations for the team.
• Handle inbound and outbound calls and document account details.

Skills

Customer service

Team leadership

Coaching

Call handling

MS Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.We are currently hiring a Supervisor - Customer Service to help grow our company and ensure our mission is achieved!This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, Arizona.Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! The Supervisor position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals while modeling the same behaviors.YOUR DAY-TO-DAY:Train team members on effective customer interaction methodsExamine team behavior and practices to provide constructive feedback and direction.Motivate team members to achieve desired resultsEnsure that service levels consistently exceed expectations for the teamHandle inbound and outbound callsWork with Progressive Leasing customers and provide exceptional customer serviceManage and accurately document account detailsYOU’LL BRING:High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceWill need to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.Proficiency with Microsoft Office SuiteMust be available to work nights, weekends and holidaysAI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.WE OFFER:Competitive CompensationFull Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental LeaveCompany Matched 401kPaid Time Off + Paid Holidays + Paid Volunteer HoursEmployee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)Employee Stock Purchase ProgramTuition ReimbursementCharitable Gift MatchingJob required equipment and servicesProgressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.