Customer Service Supervisor - El Paso

Prog Leasing, LLC; El Paso (TX); Remote; USD 42,000 - 52,000; Full time

Job summary

Progressive Leasing is seeking a remote Supervisor - Customer Service to lead a team delivering outstanding support for customers. You will train agents, monitor performance, and ensure call quality while maintaining a positive customer experience.

The role requires a high school diploma, proficiency with Microsoft Office, and the ability to work nights, weekends and holidays in a fast-paced FinTech environment.

Qualifications

• High school diploma or GED required.
• Ability to calculate discounts, interest, commissions, percentages.
• Proficiency with Microsoft Office Suite.
• Availability to work nights, weekends and holidays.

Responsibilities

• Train team members on effective customer interaction methods.
• Examine team behavior and provide constructive feedback and direction.
• Motivate team members to achieve desired results.
• Ensure that service levels consistently exceed expectations for the team.
• Handle inbound and outbound calls.
• Work with Progressive Leasing customers and provide exceptional customer service.
• Manage and accurately document account details.

Skills

Customer service

Microsoft Office

Flexibility

Basic math

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Supervisor - Customer Serviceto help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, Texas.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! The Supervisor position is crucial to the operational excellence and world class experience we provide to our customers.

YOUR DAY-TO-DAY:

• Train team members on effective customer interaction methods
• Examine team behavior and practices to provide constructive feedback and direction.
• Motivate team members to achieve desired results
• Ensure that service levels consistently exceed expectations for the team.
• Handle inbound and outbound calls
• Work with Progressive Leasing customers and provide exceptional customer service
• Manage and accurately document account details

YOU’LL BRING:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Will need to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
• Proficiency with Microsoft Office Suite
• Must be available to work nights, weekends and holidays

AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

WE OFFER:

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a BuyNow Pay Later (BNPL) platform.