Customer Experience Supervisor — 4-Day Week Eligible

Wawa, Inc.; Mobile (AL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. in Mobile, AL is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver exceptional customer service, and support the leadership team to meet sales and operational goals.

This role involves supervising Associates, ensuring safe, organized, and fully stocked conditions, and driving training and development. The position offers a 4-day work week option, hourly pay ranges from $21.00 to $28.30 with a $2.00 shift differential for 12am-6am hours, and a comprehensive

Qualifications

• High School Diploma or GED equivalent.
• 18+ with reliable transportation.
• Flexible availability for weekends and holidays to meet business needs.
• Supervisory experience, ideally in retail or food service, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Mobile, AL is seeking a Customer Service Supervisor (CSS) to lead store operations, deliver exceptional customer service, and support the leadership team to meet sales and operational goals.

This role involves supervising Associates, ensuring safe, organized, and fully stocked conditions, and driving training and development. The position offers a 4-day work week option, hourly pay ranges from $21.00 to $28.30 with a $2.00 shift differential for 12am-6am hours, and a comprehensive