Customer Service Supervisor

DHL; Whiteland (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Supervisor to lead a dedicated team in a fast-paced environment. This role involves coordinating daily operations, managing customer interactions, and driving team productivity through effective leadership. The ideal candidate will possess a Bachelor's degree and relevant experience in logistics and customer service. Join a company that values teamwork, continuous improvement, and offers competitive wages along with excellent benefits. If you are ready to make a difference and grow in your career, this is the opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Paid Vacation

Paid Holidays

Qualifications

• 1-3 years in a supervisory role required.
• Bachelor's degree or equivalent experience is mandatory.

Responsibilities

• Supervise daily operations and support staff activities.
• Manage customer issues and ensure documentation compliance.
• Lead staff to enhance productivity and implement corrective actions.

Skills

Customer Service Management

Team Leadership

Logistics Operations

Performance Evaluation

Problem Solving

Education

Bachelor's Degree

Equivalent Experience

Job description

Monday - Friday

11 AM - 7 PM

OT Before/After shift and weekends as needed

Customer Service Supervisor

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?If you’re looking for change, and you’re ready to make changes … we’re looking for you.

Job Description

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

• Execute daily customer contract requirements and identify accessorial activity

• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues

• Ensure necessary documentation is completed and filed according with company and customer guidelines

• Provide professional, safe, fair and secure work environment and direct daily activities

• Lead support staff to increase productivity via improved work processes and associate development

• Administer associate recognition programs as outlined in company/account/site guidelines

• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished

• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement

• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans

• Ensure value-added services for customers are completed as required

Required Education and Experience

• Bachelor’s degree or equivalent experience, required

• 1-3 years of experience in a lead / supervisory / management position, required

• 1-2 years of logistics industry experience, preferred

• Previous customer service and operations background, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.