Customer Service Supervisor

DHL Supply Chain; Whiteland (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Supervisor to lead a dynamic team in a fast-paced environment. This role offers an exciting opportunity to make a significant impact by enhancing customer satisfaction and operational efficiency. You will coordinate daily activities, manage staff performance, and ensure a professional work environment. With a focus on teamwork and continuous improvement, this position provides a platform for personal and professional growth. Join us in creating memorable experiences for our customers and employees alike!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Paid Holidays

Qualifications

• 1-3 years in a supervisory or management role required.
• Previous customer service and operations background required.

Responsibilities

• Coordinate and supervise daily staff activities.
• Provide first-line escalation for service issues.
• Evaluate performance variances and develop corrective plans.

Skills

Customer Service

Supervisory Skills

Logistics Knowledge

Problem-Solving

Team Leadership

Education

Bachelor’s Degree

Job description

Join to apply for the Customer Service Supervisor role at DHL Supply Chain

Working Schedule: Monday - Friday, 11 AM - 7 PM, with OT before/after shift and on weekends as needed.

Customer Service Supervisor

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change and are ready to make a difference, we’re looking for you.

Job Description

• Coordinate and supervise the shift, supporting staff activities daily and weekly.
• Provide interface to customers and follow up with operations to address customer issues.
• Review customer complaints with warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first-line escalation for service issues.
• Ensure documentation is completed and filed according to guidelines.
• Maintain a professional, safe, fair, and secure work environment, directing daily activities.
• Lead support staff to increase productivity through improved processes and development.
• Administer associate recognition programs as per company guidelines.
• Plan workload and forecast volume for shifts.
• Manage and assist staff in fulfilling daily requirements and collect performance data.
• Evaluate performance variances, identify root causes, and develop corrective plans.
• Ensure value-added services are completed as required.

Required Education and Experience

• Bachelor’s degree or equivalent experience.
• 1-3 years in a supervisory or management role.
• 1-2 years logistics industry experience preferred.
• Previous customer service and operations background required.

Our organization promotes a business casual environment focused on teamwork, development, training, and continuous improvement. We offer competitive wages, comprehensive benefits (health, dental, vision, life), 401K, paid vacation, and holidays. We are an equal opportunity employer.