Customer Service Supervisor

DHL Germany; Whiteland (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Supervisor to coordinate and supervise shifts in a dynamic environment. This role involves leading a dedicated team to enhance customer satisfaction by resolving issues and improving operational processes. Ideal candidates will have a Bachelor's degree and relevant experience in leadership and logistics. Join a company that values teamwork, continuous improvement, and offers competitive benefits, including health insurance and a 401K plan. If you're ready for a rewarding challenge, we want to hear from you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Holidays

Qualifications

• 1-3 years of experience in a leadership or supervisory role required.
• Previous customer service and operations background required.

Responsibilities

• Coordinate and supervise shifts, ensuring all documentation is completed.
• Lead support staff to increase productivity and manage daily business requirements.

Skills

Leadership

Customer Service

Problem Solving

Logistics Management

Education

Bachelor's Degree

Job description

Monday - Friday

11 AM - 7 PM

OT Before/After shift and weekends as needed

Customer Service Supervisor

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change and are ready to make a difference, we’re looking for you.

Job Description

Coordinate and supervise shifts. Support staff activities daily and weekly. Act as the interface to the customer and follow up with operations to resolve customer issues. Review customer complaints with warehouse management and/or transportation.

• Execute daily customer contract requirements and identify accessorial activities.

• Interact with customer groups as necessary and serve as the first escalation point for customer service issues.

• Ensure all necessary documentation is completed and filed according to company and customer guidelines.

• Provide a professional, safe, fair, and secure work environment and direct daily activities.

• Lead support staff to increase productivity through improved work processes and staff development.

• Administer associate recognition programs as outlined in company, account, and site guidelines.

• Ensure workload planning and volume forecasting routines are completed daily, weekly, and for shifts.

• Manage and assist support staff in fulfilling daily business requirements and participate in collecting data for performance measurement.

• Evaluate performance variances to identify root causes, develop corrective action plans, review with managers, and implement approved solutions.

• Ensure value-added services for customers are completed as required.

Required Education and Experience

• Bachelor’s degree or equivalent experience required.

• 1-3 years of experience in a leadership, supervisory, or management role required.

• 1-2 years of logistics industry experience preferred.

• Previous customer service and operations background required.

Our organization promotes a business casual environment with a focus on teamwork, staff development, training, and continuous improvement. We offer competitive wages, comprehensive insurance benefits (including health, dental, vision, and life), a 401K plan, paid vacation, and holidays.

We are an equal opportunity employer.