Customer Service Supervisor

Davita Inc.; Waunakee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading provider of business and technology services seeks a Customer Experience Supervisor in Waunakee, WI. This key role focuses on delivering exceptional customer service by managing a team, improving operations, and establishing strong customer relationships. The ideal candidate will possess supervisory experience, strong communication skills, and be proficient with SAP.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave

Qualifications

• 2-5 years of experience supervising a customer service team.
• Proficiency with SAP or similar ERP systems.
• Strong phone communication, leadership, attention to detail.

Responsibilities

• Supervise the customer experience account management team.
• Build and maintain relationships with customers to support retention.
• Identify opportunities to improve processes and implement changes.

Skills

Leadership

Attention to detail

Phone communication

Education

Bachelor's degree

Tools

SAP

Job description

*Overview: *
This role leads a team of customer experience specialists focused on delivering top-tier customer service across the U.S. The supervisor ensures the team meets and exceeds customer expectations while improving how efficiently and effectively they operate. The position involves close collaboration with the Sales team and supports some of the company's most important customers.
*Key Responsibilities: *

* Supervise the customer experience account management team, including attendance, performance reviews, and training.
* Build and maintain strong relationships with both new and existing customers to support retention and growth.
* Identify opportunities to improve processes, test new ideas, and implement changes.
* Provide individual and group training to team members.
* Review daily orders and quotes for accuracy.
* Assist team members with challenging customer interactions or complex orders.
* Oversee the order entry process to ensure smooth operations.
* Keep the office area professional and organized.
* Actively contribute to company initiatives focused on quality, efficiency, and cost savings.
* Take on additional tasks as needed.
*Required Skills & Experience: *

* 2-5 years of experience supervising a customer service team.
* Proficiency with SAP or similar ERP systems.
* Strong phone communication, attention to detail, leadership, and memory/comprehension skills.
*Preferred Qualifications: *

* Bachelor's degree
* Experience working closely with Sales teams.
*Pay and Benefits*
The pay range for this position is $31.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Waunakee,WI.
*Application Deadline*
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.