Customer Service Supervisor (Remote)

Talentify.io; United States; Remote; USD 74,000; Full time

Job summary

An established industry player in healthcare services is seeking a dedicated Customer Service Supervisor to oversee operations and ensure exceptional service delivery. This role offers a chance to make a meaningful impact by improving lives through effective customer support. With a supportive and collaborative work environment, you will lead a team, manage performance standards, and foster an engaging company culture. Opportunities for career advancement and a comprehensive benefits package await you. If you are passionate about customer service and looking to grow within a dynamic organization, this position is perfect for you.

Benefits

Comprehensive health plans

Paid time off

Retirement savings

Career advancement opportunities

Supportive work environment

Qualifications

• 4+ years in call center with supervisory experience.
• Knowledge of medical terminology and ACD systems.

Responsibilities

• Supervise customer service operations and staff training.
• Monitor performance standards and address complaints.

Skills

Customer Service Management

Medical Terminology Knowledge

Bilingual Communication

Organizational Skills

Multi-tasking

Education

Associate's Degree

Bachelor's Degree

Tools

ACD Phone Systems

Microsoft Excel

Microsoft Office

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

1. Salary up to $73,500
2. Opportunity for career advancement and growth within the organization
3. Comprehensive benefits package including health plans, paid time off, and retirement savings
4. Supportive and collaborative work environment
5. Meaningful work that genuinely improves people's lives across the country
6. Engaging company culture that encourages ownership and problem-solving

What to Expect (Job Responsibilities):

1. Supervise day-to-day operations of customer service functions to meet contract deliverables
2. Assist in training customer service staff and conduct performance management sessions
3. Monitor daily workload and performance standards in customer service areas
4. Address customer complaints and recommend corrective actions within contract guidelines
5. Ensure all customer service-related deliverables of assigned contracts are met

What is Required (Qualifications):

1. Minimum of an Associate's Degree from an accredited institution
2. 4+ years of experience in a call center environment
3. One year of experience in a supervisory role
4. Knowledge of medical terminology
5. Proficiency in ACD phone systems

How to Stand Out (Preferred Qualifications):

1. Bachelor's Degree preferred
2. Experience in a healthcare or insurance environment
3. Bilingual preferred
4. Proficient in Microsoft Excel and other Microsoft Office applications
5. Exceptional organizational and multi-tasking skills