Customer Service Supervisor

hcsc; United States; Remote; USD 42,000 - 79,000; Full time

Job summary

Luminare Health is seeking a remote supervisor to lead a designated inbound and outbound customer service team, ensuring day-to-day operations meet client service expectations and health benefits objectives. You will oversee performance, coaching, and staff development for ongoing service excellence.

The role requires proven supervisory experience in a call center, healthcare/insurance knowledge, and strong communication across diverse stakeholders.

Qualifications

• High School Diploma or GED.
• 1 year supervisory or lead experience in a call center.
• 3–5 years customer service experience in a call center.
• 3 years healthcare/health insurance, claims processing or provider billing experience.
• Experience managing client advocacy cases requiring multiple interactions with clients, providers, insurer and resources.
• Healthcare reform knowledge and Medicare/Medicaid benefit knowledge.
• Ability to work in a fast-paced, changing environment with minimal supervision.
• Strong organizational skills.
• Proficient with Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Solid customer service skills with proper grammar and tone.

Responsibilities

• Oversee day-to-day supervision and management of a remote inbound/outbound team.
• Ensure delivery of exceptional service and achievement of client service objectives.
• Coach and develop staff to meet service standards and performance metrics.

Skills

Supervisory experience

Call center experience

Healthcare knowledge

Microsoft Office

Education

High School Diploma or GED

Tools

CRM software

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. Responsible for successful achievement of client service expectations, Health Benefits’ service objectives and staff development.

Minimum Requirements

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• Minimum 3 – 5 years customer service experience in a call center
• Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
• Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
• Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
• Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
• Strong organizational skills
• Proficient with Microsoft Office Suite
• Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
• Possess excellent customer service skills including proper grammar, tonalities and clear diction

Preferred Requirements:

• Associates Degree
• Bilingual English/Spanish preferred

Location: This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$42,200.00 - $79,300.00

Exact compensation may vary based on skills, experience, and location.