Customer Service Supervisor

HireLevel, Inc.; Pontoon Beach (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental & vision

Life & disability insurance

Paid time off

Job summary

HireLevel is seeking a Customer Service Representative in Bridgeton, MO for a full-time position that is temp-to-hire. You will be the primary contact for customers, coordinate with drivers and dispatchers, and monitor shipments to provide accurate status updates.

The role requires strong communication and problem-solving in a fast-paced transportation environment. Ideal candidates have knowledge of intermodal operations, drayage, and freight logistics, plus experience in dispatch or load

Qualifications

• Experience in intermodal transportation and freight operations.
• Familiarity with drayage and trucking logistics.
• Knowledge of dispatch or load coordination.
• Customer service experience in transportation industry.

Responsibilities

• Serve as primary point of contact for customers and provide timely, professional service.
• Coordinate with customers, drivers, dispatchers, terminals, and internal teams.
• Monitor shipments and provide status updates to customers.
• Assist with scheduling, pickups, deliveries, and changes to transportation plans.
• Troubleshoot shipment issues and communicate delays.
• Enter and maintain accurate customer and shipment information.
• Process and maintain required documentation.
• Respond to customer questions and concerns.
• Build relationships with customers and transportation partners.
• Work with operations to ensure customer expectations are met.
• Manage multiple priorities in a fast-paced environment.
• Identify potential issues before they escalate.

Skills

Intermodal transportation

Drayage

Trucking or freight operations

Transportation logistics

Terminal/rail operations

Dispatch or load coordination

Customer service within the transporta

Job description

HireLevel is looking for a Customer Service Rep Job Category: Full-Time Temp to Hire Location: Bridgeton, Mo Shift: Monday -Friday First shift Compensation: $50,000-5-$55,000 a year

Company Benefits once hired:

• 401(k)
• health insurance
• dental and vision insurance
• life and disability insurance
• paid time off

Responsibilities

• Serve as a primary point of contact for customers and provide timely, professional service.
• Coordinate and communicate with customers, drivers, dispatchers, terminals, and internal teams.
• Monitor shipments and provide customers with accurate status updates.
• Assist with scheduling, appointments, pickups, deliveries, and changes to transportation plans.
• Troubleshoot shipment issues and proactively communicate delays or problems.
• Enter and maintain accurate customer and shipment information in company systems.
• Process and maintain required documentation.
• Respond quickly to customer questions, requests, and concerns.
• Build and maintain strong relationships with customers and transportation partners.
• Work closely with operations and dispatch to ensure customer expectations are met.
• Manage multiple priorities in a fast-paced environment.
• Identify potential issues before they become larger customer-service problems.

Requirements

• Intermodal transportation
• Drayage
• Trucking or freight operations
• Transportation logistics
• Terminal/rail operations
• Dispatch or load coordination
• Customer service within the transportation industry

The Ideal Candidate

Industry knowledge is critical for this position. We are not simply looking for someone with general customer service experience. The ideal candidate will already understand the intermodal environment and be comfortable navigating the daily challenges that come with transportation, customers, drivers, terminals, and time-sensitive shipments.

If you are an experienced transportation professional who enjoys solving problems, communicating with customers, and keeping freight moving, we would like to hear from you.

We offer a comprehensive benefits package, including health insurance options and paid time off, to ensure you have the resources you need to thrive both personally and professionally.

HireLevel is an equal opportunity employer.