Customer Service Supervisor

Total Wine & More; Greensboro (NC); On-site; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to join their dynamic team. In this role, you will lead a passionate group, ensuring exceptional service is delivered to customers while fostering a collaborative environment. You'll have the opportunity to develop your skills in retail management and customer relations, all while enjoying a supportive workplace that values your contributions. With a focus on career growth and training, this position offers a chance to thrive in a vibrant retail setting. If you are enthusiastic about customer service and team leadership, this is the perfect opportunity for you.

Benefits

Paid Time Off (PTO)

Disability Insurance

Life Insurance

Paid Parental Leave

College Tuition Assistance

Consumer Classes

Qualifications

• 2+ years of retail sales or customer service experience.
• Strong interpersonal skills with a positive attitude.

Responsibilities

• Provide exceptional customer service and build relationships.
• Oversee cashiers and sales associates, ensuring smooth operations.

Skills

Customer Service

Retail Management

Team Leadership

Sales Skills

Interpersonal Skills

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

Join to apply for the Customer Service Supervisor role at Total Wine & More

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Supervisor role at Total Wine & More

Get AI-powered advice on this job and more exclusive features.

This range is provided by Total Wine & More. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/yr - $24.50/yr

Retail Customer Service Supervisor

Total Wine & More

Greensboro, NC | Battleground Square

About the Retail Store Supervisor role:

As a store Supervisor, you support the store management team to maintain Total Wine & More’s brand by delivering best-in-class service, selection, and value to our customers. You will oversee cashiers, stock associates, and sales associates, and act as the Manager-on-duty in the absence of a store manager. The store Supervisor is also directly involved in promoting Total Wine & More products and services to our customers and may serve in a team member capacity to support the merchandiser/stock associates and cashiers. You will report to the store management team.

Join us to become an industry expert in a fun and thriving retail company!

You will

• Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services
• Create and foster a sales-focused environment through the development of team members
• Open and close the store
• Help with training and leadership of team members
• Oversee cashier, merchandising, and sales floor activities
• Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products
• Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

What we're looking for

• 21 years of age or older
• Ability to work a full-time schedule as business requires
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities
• 2 years retail sales, customer service or hospitality management experience, to include register transactions, identifying/resolving customer issues, and coaching peers or team
• Strong interpersonal skills with a positive and engaging attitude
• Value collaboration and acting as a team player
• Desire to develop knowledge of product and services
• High school diploma or equivalent preferred

Physical Requirements (with or without accommodations)

• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Climb ladders and lift 50 lbs. overhead and repeatedly

We offer

• Paid Time Off (PTO)
• Disability and life insurance coverage
• Paid parental leave
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development, industry knowledge, and wine, spirits, and beer education
• Consumer classes
• & More!

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Retail and Food and Beverage Retail

Referrals increase your chances of interviewing at Total Wine & More by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Get notified about new Customer Service Supervisor jobs in Greensboro, NC.

Customer Experience Supervisor I - Four Seasons Town Ct

Part-Time Customer Service Retail Manager

Operations Supervisor - Four Seasons Town Ct

Greensboro--Winston-Salem--High Point Area 4 weeks ago

Wet 'n Wild - Admissions Supervisor - Seasonal

Store Management - Hanes Mall, Winston Salem, NC

Floor Staff - $13.25/HR - FREE MOVIES (nights and weekends required)

Customer Service Representative - State Farm Agent Team Member

Greensboro, NC $40,000.00-$45,000.00 6 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.